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IT Manager - Network Site Services

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Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 229790
Date Posted: Mar 3, 2021

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Job Description

Description


At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION 
Deliver business results, with planning and managing resources, finances and services as the leader of the Network Site Operations team within the Technical Operations organization.  Provide the support and delivery of Network Site services within the SLA's established with each OpCo.  Establish, maintain and enhance relationships with these clients. Participate in developing and implementing strategy/policy. Manage large-scale projects of high complexity, size and change management risk. 

PRIMARY DUTIES AND ACCOUNTABILITIES 
- Lead and manage IT staff and resources in accordance with TechOps Business Plan. For operations/application maintenance: Plan and manage to defined service level agreements at agreed upon budgets. For projects: Plan and manage scope, schedule, and budget for defined deliverables in accordance with IT project management standards.
- Operate utilizing standard processes as defined within the Management Model. Oversee process improvement efforts and ensure adoption of standard processes and procedures that deliver sustainable Network Services . 
- Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis. 
- Maintain current business knowledge/acumen, including application of technology solutions to deliver business results. 
- Evaluate performance and provide coaching for team personnel. Participate in career development and succession planning processes. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees. 
- Prepare and manage budget for area of responsibility, within the defined TechOps goals. 

Qualifications

POSITION SPECIFICATIONS 
Minimum: 
- Bachelors degree in Computer Science or related discipline and typically 8 to 10 years experience in the operational support of network services or equivalent combination of education and work experience. 
- Appropriate technical experience within Cisco network technologies, to include SD WAN (Viptela) and Meraki (wireless).
- Strong knowledge of business practices and processes in the proactive improvement to network services.
- Experience leading and managing Network projects and Service Vendors. 
- Experience leading and managing technical personnel within the Network discipline. 
- Strong judgment and excellent analytical ability required for leading troubleshooting efforts and leveraging data analytics for incident management and automation
- Excellent communications skills and ability to work effectively with all levels of IT and business management and with vendors. 
- Experience managing budgets for functional area of responsibility. 
Preferred: 
- Graduate degree. 
- Project Management certification. 

- Cisco certifications

 

- Total Staff Managed: 12 
- Utilizes understanding of customer's business needs to determine requirements and help set direction. 
- Determines and helps others learn appropriate theories, practices and principles that relate to their skill set portfolio and related sciences and disciplines. 
- Makes judicious decisions in familiar and new situations and contributes to strategic decisions. 
- Represents business clients perspective with IT team. 
- Dimensions: Span of control (generally 10), level of budget control, technical/business complexity, risk, criticality of assignment to business 
- Budget Management specific to area of accountability. 
- Operates independently with little or no supervision. 


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

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