An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Manager, Operations Planning & Analysis

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Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 228032
Date Posted: Dec 21, 2020

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

The Manager, Operations Planning and Analysis has the lead day-to-day responsibility for managing and controlling the Analytics and Reporting functions for the Customer Care Center Department.

 
PRIMARY DUTIES AND ACCOUNTABILITIES
  1. Provide data analytics and reporting for management on operational performance and identify recommendations for improvement. 
  2. Interact cross functionally to lead the implementation of projects that will optimize call volume drivers
  3. Lead the development, implementation and management of Analytical tools that will provide visibility regarding performance of key performance indicators
  4. Design, implement, evaluate and measure processes to audit operational performance and customer satisfaction
  5. Collaborate with EU to develop, enhance and measure key performance indicators in alignment with Customer Experience strategy work 

Qualifications

MINIMUM QUALIFICATIONS
  • 4-year degree in a business related field and 8 to 10 years of experience. Demonstrated success in finance or business operations.
  • Effective financial analysis skills combined with effective written and verbal communication skills.
  • Professional Certification or Recognition
  • Exposure to accounting principles, financial metrics, and financial statement relationships.
  • Working knowledge of Business Operations and Industry practices.
  • Thorough computer-base analytical skills (Microsoft Office)

PREFERRED QUALIFICATIONS
  • MBA/CPA
  • Expertise in Peoplesoft and financial systems
  • Supervisory experience

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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