Sr. Services Analyst - IT

Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

Provide technical and team leadership expertise for the IT Systems that support the Exelon Utilities GAS Business.  These applications include non-Real Time systems on a variety of operating systems and platforms.

Provide IT teams and business personnel with technology solutions by weighing advantages of technology standards, market availability of products, risks and benefits of technology to meet business/IT needs.  Expected to work under minimal supervision and manage a team of application support professionals.

PRIMARY DUTIES AND ACCOUNTABILITIES

Provide technical expertise and/or engineering support for maintaining performance and reliability of key IT solutions including maintaining the GAS Systems.

Contribute to project technical architecture design and development and provide support to resolve application issues.

Maintain and manage Vendor relationships for support vendors including vendor access, ticket management, problem escalation and resolution, and assist with contract management duties.

Maintain excellent working relationships with Business Users through regular communications and task assistance.

Assist IT Architecture and Engineering community in planning the introduction of new technologies and/or identifying the most appropriate technology choices to accomplish goals by utilizing Exelon’s standard governance process as outlined in the Management Model.

Build and maintain knowledge of new technologies or technology opportunities and assist in analysis of their use for business and/or IT clients.

Help maintain adherence to Exelon Security standards, including the Security Controls program, and participation in Security reviews, audits, isolation exercises and other security related items.

Identify and provide Business and IT data on IT trends and issues. Participate in IT architecture review and standards setting.

Continuously upgrade applications to Exelon and Industry based standards including server and database upgrades, infrastructure upgrades, and so forth.

Maintain and enhance engagement with business and IT partners.

Maintain technical knowledge and business acumen within own discipline or function.

Qualifications

POSITION SPECIFICATIONS

Bachelor’s degree in Computer Science or related discipline and typically 5 to 8 years’ experience, or equivalent combination of education and work experience.

Strong knowledge of the Process Controls industry and the technology associated with that industry.

Knowledge of the Utilities Business, including the regulations associated with it is strongly preferred.

Experience in the Real Time Utilities – preferably Gas Utilities

Hands on experience writing SQL queries and using reporting tools

Experience with Windows OS 2008 to 2019 and Windows 7 and Windows 10

Hands on experience with middleware products

Basic understanding of networking and firewalls is a plus

Understanding of Active Directory and how it works is a plus

Critical Thinking and troubleshooting skills in an Information Technology Role

Four year Degree and seven years of experience working in an IT role

Experience supporting Gas Applications including but not necessarily limited to:

-Leak Survey

-Leak Tracking

-Asset Management

-GIS Gas

-Corrosion Protection

Software support experience within an application support environment (primarily .NET, Server – S2012/S2016/S2019, Windows 7/10), SSIS,SQL.

Prior Technical Lead experience is preferred.

Knowledge of the Utilities Industry is preferred, especially Gas Utility Operations

Knowledge of process control technology including RTU’s, PLC’s and communication/control protocols is preferred

Knowledge and experience working with High-Availability SCADA control applications is preferred

Excellent communications skills - Able to effectively communicate highly technical information in non-technical terminology (written and verbal).

Understanding of change management principles associated with new technology implementations.

Demonstrated leadership ability

Understanding of project management principles

POSITION SCOPE

Maintain deep knowledge of technology and its application across Exelon

Promote knowledge via seminars, presentations and publications within IT and Exelon

Participate in technological innovation to drive new business opportunities and solve complex business problems

Maintain software applications that support business operations within area of responsibility

Work under minimal supervision.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster