An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Credit Specialist

This job posting is no longer active.

Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 228145
Date Posted: Nov 10, 2020

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Job Description

Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

Collect accounts receivable for large industrial and commercial customers. Secure accounts receivable for large industrial and commercial customers. ; Position and assist the company in efforts to recover uncollected accounts receivable. Provide customer service and support on all levels to all external large industrial and commercial customers and all internal customers having contact with large industrial and commercial customers. e. g. Legal Dept, Claims Dept, Large Accounts Services Dept, Billing Dept, Payment Processing, Field Recovery, Revenue Control, Regulatory, etc. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY PURPOSE OF POSITION

Collect accounts receivable for residential customers. Secure accounts receivable for residential customers. ; Position and assist the company in efforts to recover uncollected accounts receivable. Provide customer service and support on all levels to all residential customers and all internal customers.  e. g. Legal Dept, Claims Dept, Large Accounts Services Dept, Billing Dept, Payment Processing, Field Recovery, Revenue Control, Regulatory, etc. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

- Collecting past due Industrial Accounts. (calls, reminder notices, special letters, customer visits, special agreements, payment terms, legal proceedings, etc. note… analyzing and strategic planning is to precede these various forms of collection action.

- Billing and collecting security deposits. (letter of credit, surety bonds, certificate of deposit, judgment notes, contract of guaranty, cash, payment plans, etc)

- Collecting final bills. (some skip-tracing, dunning, referrals to outside agencies, for which we provide information on all inquires, refer to legal dept. , if bankrupt, judgments, etc)

- Credit maintenance of all assigned accounts (fc cancellation, credit extensions, redates, keep contact information current, handle inquires for duplicate bills, prepare statements if requested, report billing errors and high bill complaints, etc).

- Handle PUC Complaints and Presidents Cases, etc (meet all requirements and deadlines)

- Provide expert customer service (answering and directing calls, emails, and written correspondence, receiving and processing payments, etc



POSITION SPECIFICATIONS

Minimum:

- High School/Business Training (Business Literacy)

- Business Courses (Business English, Business Writing, Business Law, etc)

- Credit & Collection Courses and Experience

- Negotiation Skills

- Team Building Skills (mentoring, training, etc)

- Advanced Customer Service Skills (telephone, letter writing, report writing, presentations, etc)

- Computer Literacy

 

-Analytical and ability to identify processes improvements preferred

 

Qualifications

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Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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