An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Sr.Organizational Change Mgmt Analyst - IT

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Location: OAKBROOK TERRACE, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 227974
Date Posted: Oct 20, 2020

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


The IT Organizational Change and Communications Management (OCCM) function drives standardization of change and communication management processes and tools, resulting in the effective adoption, utilization, and realized value of IT services. The Sr. Analyst – IT Organizational Change Management is responsible for developing and executing communications, employee engagement activities, change activities, and tasks to support large-scale, transformational IT programs as well as smaller, focused IT projects.


  • Drives effective communication and organizational change management while working with team members and business partners to effectively complete deliverables, including communications plans, employee communications, leadership messaging, intranet articles, and organizing employee communications and engagement activities including leadership meetings, the community of practice, lunch and learns, and measuring and monitoring associated metrics.
    • Support and provide oversight/admin for IT Communications processes and tools.
    • Support Enterprise IT Communications training and coaching program planning and logistics.
    • Support the IT Communications Community of Practice (CoP) of practitioners across Exelon IT.
    • Design and develop surveys, dashboards and tools to support OCCM actives.
    • Leverage knowledge from surveys, observation, and other inputs to create organization-wide reports on communications initiatives, including corporate culture, employee engagement, end user adoption and change sustainability.
    • Develop and deliver communications strategies and activities that inform, engage, and persuade employees and support IT initiatives.
  • Build strong relationships with IT project managers, key business stakeholders, and IT leaders to become a trusted advisor. Provide communications support with the goal of helping IT projects achieve their expected benefits and adoption targets, while meeting their complex needs. This may have enterprise-wide impacts and scope
    • Partner with stakeholders and appropriate levels of leadership to gather relevant content required to create communications deliverables.
    • Partner with project managers and appropriate levels of leadership to gather relevant content required to create communications deliverables.
  • Support internal business operations best practices and research; learn about organizational change management, communications, and training methods, techniques, trends, and recommend their use as appropriate.
    • Assist with onboarding and knowledge transfer for new Communications resources.
    • Other tasks as required.


  • Bachelor’s degree (Business Management, Change Management, Communications/Marketing, or related discipline) and 5 – 8 years experience (ex: Organizational Change Management) or 9 – 12 years relevant work experience
  • Knowledge of Communications and Change Management metrics and measures.
  • Advanced data analysis and synthesis skills; experience with MS Excel.
  • Experience working on large-scale, complex projects, ERP implementations, technology solutions and/or working at a large consulting firm, utility, or other regulatory company.
  • Experience/knowledge of Organizational Change Management & Communications principles, methodologies, and tools.
  • Advanced communication skills including active listening skills and adapting communications style as needed to best suit the audience and situation.
  • Ability to plan, develop, and deliver creative, visually impactful, consistent messages in a systematic, ongoing manner, involving the right people at the right time.
  • Demonstrate ability to operate in a fast, complex, and changing environment.


  • Bachelor’s degree in Organization Development, Communications, Industrial/Organizational Psychology or related field
  • Experience with data visualization tools such as PowerBI and Tableau.
  • Visual and graphic design experience and ability to efficiently translate complex messages into user-friendly deliverables including, but not limited to infographics, newsletters, training, and presentations using tools such as MS Office and Adobe Creative Suite.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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