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Lead ESOC Operator (Shift 2-10 PM:On-Site Owings Mills)

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Location: OWINGS MILLS, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 227943
Date Posted: Oct 19, 2020

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Job Description

Description

Lead ESOC Operator 2nd Shift

- This position is for the 2nd Shift 2:00 PM -10:00 PM)
- The incumbent is required to work On-Site in Owings Mills, MD.

At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!



PRIMARY PURPOSE OF POSITION

Performs shift level oversight of core functions of the Exelon Security Operations Center (ESOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems.  Write incident reports documenting security incidents, make notifications and maintain shift activity logs.  Identify security system issues, create service requests for system repairs, and validate corrective maintenance.  Perform activity specific actions as detailed in the ESOC Policies and Procedures Manual, adhere to compliance requirements and performance regulatory procedures.  ESOC Operator position is fixed shift, 24/7.   


PRIMARY DUTIES AND ACCOUNTABILITIES 

Perform oversight and  supervision for all ESOC operations at the shift level. 35%

Monitor and remediate intrusion detection alarms. 25%

Answer, prioritize, and respond to telephonic security incident reporting. 10%

Manage and log site entry/exit system disarm events. 5%

Write and submit security incident reports. 5%

Submit service requests for corrective maintenance of security systems, perform service ticket validation. 5%

Perform and document system checks and video tours. 5%

Perform forensic investigative support of video and access control records. 5%

Perform administrative ESOC tasks. 5%

Qualifications

POSITION SPECIFICATIONS

- This position is for the 2nd Shift 2:00 PM -10:00 PM)
- The incumbent is required to work On-Site in Owings Mills, MD.

General:  Manage security events at the ESOC level, assigning tasks to ESOC Operators to most effectively meet operational requirements of the security environment. Effective interpersonal and communication skills.  Ability to write grammatically correct and stylistically appropriate business communications. Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.

Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Exelon Alert, Microsoft Office Suite, and any other systems used by ESOC at the time of application.

Core Business Knowledge: Demonstrated knowledge of Exelon Business structure, ESOC Policies and Procedures, Exelon NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.

Education: Minimum AA degree, or High School/GED with 4 years of Security System or IT experience.


POSITION SCOPE

Enables ESOC to achieve core objectives protecting Exelon critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detection systems, access controls, and security call center reporting.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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EEO is the Law 

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