An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

High Bill Consultant

This job posting is no longer active.

Location: Philadelphia, PA, United States
Organization: PECO Energy Company
Job ID: 227733
Date Posted: Sep 24, 2020

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Job Description

Description

At Exelon, we've got a place for you!  Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country.  You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery.  Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.  Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.  Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow.  Energize your career at Exelon!

 

PRIMARY PURPOSE OF POSITION
The High Bill Field Technician performs field visits to the customer’s property to investigate high bill inquiries made be the customer. This also includes the testing and insulation of PECO gas and electric equipment.

 

PRIMARY DUTIES AND ACCOUNTABILITIES

 

·         Be able to perform physical duties (lift, climb, kneel, stand for periods of time)

·         Handle both internal and external follow-up work paperwork

·         Interact professionally with customers who may be irate or frustrated

·         Perform back office and follow-up work for customers

·         Maintain scheduled appointments

·         Perform other duties and functions as required, such as meter maintenance, gas and electric turn on’s and shut-offs, and periodic electric meter changes.

·         Drive from customer property to property using a company vehicle

·         Works closely with others to ensure compliance with governmental regulations and company policies.

·         Performs electrical meter instrumentation tests and installations, maintenance, repairs and replacements of electric meters as needed.

·         Maintains favorable working relationship with peers in order to support positive employee morale, productivity and continue

Qualifications

MINIMUM QUALIFICATIONS 

 

·         Full time employee

·         Detailed knowledge of CIMS

·         No formal discipline related to Attendance or Performance

·         Excellent oral, written, and organizational skills

·         Valid driver's license & clean driving record.

·         Utilize good judgment and have time management skills

·         Demonstrates positive behaviors and initiative in adapting to changing work conditions

·         Ability to work independently and able to manage multiple priorities

·         Ability to work 6:30 am-2:30 pm (extended hours and Saturdays may be required without prior notice)

·         High School diploma or equivalent

·         Ability to read and understand & interpret instruction books, and company procedures

·         Valid Driver’s License required

·         Must be able to give and receive direction to maintain a safe work environment for oneself and the team.

·         Must have a good prior work safety record

 

 PREFERRED QUALIFICATIONS

·         CSR experience in the Care Center

·         Detailed knowledge of CIMS

·         Successful completion of High Bill Call center training

·         Experience working on PECO Meter Sets

·         Experience working with small hand tools

·         Basic Knowledge of electric theory

 

DISCLAIMER

 

The preceding position description is intended to provide the general nature and level of work to be performed by employees within this classification.  It is not intended to be a detailed description of the position or a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this position, nor are it intended to indicate the exact amounts of time an individual will perform various position duties.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor EEO is the Law Poster http://www1.eeoc.gov/employers/poster.cfm</p>

 

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