Sr Analyst, Retail Ops

Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as a Senior Analyst.

 The Senior Analyst position within Retail Operations is the subject matter expert during escalations and provide cross function communications across the organization. The Senior Analyst will monitor the day-to-day workflow activities for the functional team and provide quality performance reporting for the targeted deliverables. The Senior Analyst will provide leadership and feedback to team members and champion teamwork across the functional team. The Senior Analyst is responsible for managing process improvement activities and leading cross-functional team education as well as team training for the assigned workflow areas.

 PRIMARY DUTIES AND ACCOUNTABILITIES

  Workflow Monitoring and Execution:

• Monitor day-to-day workflow activities for the functional team to ensure work performed by team members is high quality, timely and in compliance with operational objectives. Communicate functional team’s progress, status and issues to management. Report targeted and obtained deliverables.

  Functional Knowledge Communication and Collaboration:

• Work collaboratively with project groups, Information Technology and cross functional teams as a Subject Matter Expert (SME). Identify and create business requirements based on changing business needs, such as assisting in special projects related to developing system or process changes. Develop test scripts for business processes, system enhancements and bug fixes as required.

 Workflow Discrepancy Identification and Resolution:

• Exercise independent judgment to investigate workflow discrepancies and take necessary actions to resolve, including working with other internal functional teams as needed. Compare and evaluate alternative courses of action and select and execute appropriate course of action to fully resolve issues.

Team Leadership and Team Development Support:

•  Provide leadership and feedback to team members and champion teamwork across the functional team. Work strategically to identify the need for system or process changes and workload reallocation based on changing business needs and assign work to team members accordingly. Work with manager to develop and implement team level plans addressing communication, leadership, technical skill training, and increasing industry knowledge.

 Comprehension/Adherence of Policies and Controls:

• Maintain an advanced understanding of UDC/ISO market rules and ensure group's workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed.

Qualifications

·        Bachelor’s degree required, although candidates with 7 or more years in equivalent business experience will be considered

·        Advanced skills with Microsoft Office applications (Word, Excel and PowerPoint)

·        Ability to communicate effectively and professionally with internal and external parties as  required

·        Solid analytical and problem-solving skills

·        Customer service orientation, serving internal and external clients

·        Excellent attention to detail knowing others will depend on it being correct

·        Capable of working independently and taking ownership of responsibilities

·        Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload

·        Adapt to changing markets, systems and processes

·        Finance, Management, Management Information Technology or Supply Chain management

·        Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems

·        Working knowledge of UDC/ISO market EDI transactions

Internal and external contact relationships:

Key external contacts include Utility Supplier Representatives and Constellation Vendors. Key internal contacts include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting and Legal.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor