An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Customer Consultant

Location: Philadelphia, PA, United States
Organization: PECO Energy Company
Job ID: 227424
Date Posted: Sep 14, 2020

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Job Description

Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!



Job Description 

PECO, an Exelon Company, is looking for a Customer Service Representative (CSR) who will be to provide the best possible service to PECO electric and gas customers. Your duties will include receiving and answering customer's inquiries, furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests.  PECO CSRs must be available to work various hours including Holidays and during emergency situations 24/7.

 

Position Requirements:

1.       High School diploma or equivalent.

2.       You must have at least (2) years customer service experience (call center environment is preferred).

3.       You must be able to type a *MINIMUM* of 40 words per minute.

4.       Excellent written & verbal communication skills.

5.       Strong PC Skills and professional telephone etiquette.

6.       Ability to multi-task (type while talking to customers).

7.       Ability to work in a fast paced environment.

8.       You must demonstrate EXCELLENT written & verbal communication skills.

9.       You must have a proven track record of reliability and customer focus.

10.     Fluent in speaking Spanish preferred.

 

Schedule:

 

-This position will be scheduled for 40 hour a week

-You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm.  However Customer Care Center hours may vary based upon emergent issues.

-Hours to address Holidays and emergency response needs may be required

-Schedules may vary weekly, and change within (48) hours based on business needs

 

Successful applicants must:

 -Satisfy technical testing requirements (simulation of calls, mathematical calculations, typing skills of 40 wpm, and behavioral assessment)

-Satisfactorily complete interviews, pre-employment drug & alcohol testing and a background Investigation 


Qualifications

Equal Opportunity Statement

 

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to; age, color, disability, gender, national origin, race, religion, sexual orientation, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

 


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