Analyst, Retail Ops

Job Description

Description

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst.

The Analyst position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst will directly collaborate with team members, project groups, Information Technology and cross functional teams to support changing business needs.

PRIMARY DUTIES AND ACCOUNTABILITIES

Monitor and execute day-to-day workflow activities and control reports, managing medium to complex exception handling activities. This includes system exception queues, activities, service requests or emails from utility supplier support contacts and coordination with other internal functional teams.

Work collaboratively with project groups, Information Technology and cross functional teams as a Subject Matter Expert (SME). Identify and create business requirements based on changing business needs, such as assisting in special projects related to developing system or process changes. Develop test scripts for business processes, system enhancements and bug fixes as required.

Exercise independent judgment to investigate workflow discrepancies and take necessary actions to resolve, including working with other internal functional teams as needed. Compare and evaluate alternative courses of action and select and execute appropriate course of action to fully resolve issues.

Works with manager and team members to develop and implement team level plans addressing communication, leadership, technical skills training, and increasing industry knowledge.

Maintain an intermediate understanding of UDC/ISO market rules and ensure group's workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed.

Qualifications

• Bachelor’s degree required
• Intermediate to advanced skills with Microsoft Office applications (Word, Excel and PowerPoint)
• Ability to communicate effectively and professionally with internal and external parties as　 required
• Solid analytical and problem-solving skills
• Customer service orientation, serving internal and external clients
• Excellent attention to detail knowing others will depend on it being correct
• Capable of working independently and taking ownership of responsibilities
• Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload
• Adapt to changing markets, systems and processes

• Finance, Management, Management Information Technology or Supply Chain management
• Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems
• Working knowledge of UDC/ISO market EDI transactions
• Intermediate to Advanced skills in Microsoft Access and/or SQL database query development

POSITION SCOPE

Internal and external contact relationships:

Key external contacts include Utility Supplier Representatives and Constellation Vendors. Key internal contacts include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting and Legal.

The preceding position description is intended to provide the general nature and level of work to be performed by employees within this classification. It is not intended to be a detailed description of the position or a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this position, nor is it intended to indicate the exact amounts of time an individual will perform various position duties.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor