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Manager Utility Training

This job posting is no longer active.

Location: White Marsh, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 226992
Date Posted: Aug 27, 2020

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Job Description

Description

At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION

Direct the personnel and activities of the Exelon Utilities Field, Technical and Customer Training Organization.  They will also have oversight of all training development, coordination and tracking for the company.  Provide safe and effective training that complies with Federal and State laws and Union Contractual Agreements.  Assure the focus and attainment of business goals and objectives. Develop and maintain an environment that promotes diversity and high performance.                

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES 

Oversee the development and implementation of short and long term strategic initiatives designed to assure the highest levels of customer services, maximize profitability and achieve safety, reliability, customer satisfaction and productivity goals through initial and continuing training. 20%

Interface with other departments and represent delivery to other business units regarding training.  Ensure strong internal customer relationships that exceed requirements.   Collaborate with enterprise-wide departments to promote integration where beneficial to enterprise.  Promote cross-unit collaboration and synergy. 20%

Plan, Direct and Manage the overall Training Resource.  Establish and monitor business plans and division objectives.  Balance training resources with training needs and business priorities. Assure compliance with regulatory requirements and Union Contractual Agreements. Establish cost controls and monitor budgets.  Assure that programs are conducted in a safe and effective manner. 20%

Develop and maintain an environment that fosters a high performance culture and a learning organization. Lead team in promoting diversity and inclusion.  Serve as a change agent for business initiatives and assures the human element is understood and considered.  Assure timely recognition of employee contributions and foster collaboration across all units/locations of the Training Organization. 20%

Provide leadership to, and development of, the Training team.  Provide accurate and timely feedback regarding performance and operations. Conduct performance review sessions with direct reports.  Identifies opportunities for growth and learning and ensures development experiences. 10%

Facilitates open and honest communication with the Training staff and management team in all work units.  Assures that communication is integrated into the process.  Develop methods to assess communication effectiveness and implement continuous improvement initiatives. 10%

Qualifications

POSITION SPECIFICATIONS 

Minimum:

- Bachelor’s Degree in Engineering, Scientific discipline, Education or Business, or equivalent

- 10+ years’ experience in Training, Utility Operations or the equivalent at a Manager Leadership Level 

- Demonstrated experience in leadership, change management, financial management and performance management. 

- Strategic Vision, planning and organization skills

- Strong Teamwork, interpersonal skills and the ability to communicate with all management levels

- High Commitment to safety and strong customer focus

- Demonstrated ability to develop and implement process improvement and efficiencies including technology and human performance

- Demonstrated ability to balance and manage multiple priorities and constituencies.


Preferred:

- Master's Degree

- Attained industry learning related certifications

- 3+ years of experience analyzing, designing, developing, implementing, and evaluating digital learning solutions with measurable outcomes, including e-learning, electronic performance support, or job aids

- Proficiency in Microsoft Office and eLearning authoring software.
Strong understanding of adult learning principles, course development methodologies (e.g. ADDIE, SAM), and Kirkpatrick's training evaluation levels.

- Experience developing and working with technical trades to develop using instructional design, development technology and/or interactivities.

- Experience converting classroom program content to online training development.


POSITION SCOPE

Experience using rapid eLearning development tools to create program content from start to finish.

Technical writing and project management experience

Strong consulting and interpersonal skills.

Experience working with detailed technical content from a variety of fields and facilitating team projects

Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality

Mentoring and coaching to enhance a person’s goal of learning job procedures, content, standards, analysis and problem solving.



Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster


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