An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Support Analyst

This job posting is no longer active.

Location: Chicago, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 227240
Date Posted: Aug 18, 2020

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon! 


PRIMARY PURPOSE OF POSITION

The purpose of this position is to provide transactional analysis and support for Human Resource applications including Oracle HCM and ServiceNow. Key responsibilities include day to day support of system operations. Additionally, this position will respond to client inquiries and provide exceptional delivery of customer service including; end user education, issue resolution and recommendations for change. 

Qualifications


PRIMARY DUTIES AND ACCOUNTABILITIES:
 Accountability:
 
 

  • Operational support of HR applications including system configuration and customization as required

 
 

  • Extract and compile information to create and develop reports/queries to client’s specifications

 
 

  • Identify areas for improvement of service delivery and efficiency of operations with a focus on customer service excellence

 
 
  • Act as a liaison between HR and IT
 
 

 POSITION SPECIFICATIONS:

Minimum:Preferred:
  • Bachelor’s degree in business-related field (HR, IT, Finance, Business Admin…)
  • Strong consultative, critical thinking and analytic skills.
  • Knowledge of metrics, data and business intelligence strategies
  • Demonstrated ability to perform under pressure
  • Able to manage multiple priorities, be results-oriented, customer-focused and show initiative
  • Strong communication and client engagement skills
  • Work under minimal supervision
  • Knowledge of HR and Payroll key processes
  • Bachelor’s degree in Computer Science or Information Systems specifically
  • Experience planning and executing projects and initiatives with demonstrated ability to work on multiple projects and teams concurrently
  • Familiarity with Oracle’s HCM platform
 

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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