Sr Analyst IT/Office 365 Operations Support

Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

Operational support of all Microsoft 365 features in the Exelon environment at the Tier 2 level

Exchange (hybrid configuration)

Office 365 including Teams video/chat

Use of ServiceNow for all incident tracking

Baseline monitoring/alerting

Focus on Customer Experience through data supporting Customer Satisfaction, Customer Effort, and

Repeat Incident scores.

Understanding of BI and reporting as it pertains to metrics

Support on-call rotation for priority incidents and reporting on morning call

POSITION SPECIFICATIONS

Qualifications

Experience with mobile capability on both iOS and Android is preferred as it pertains to our corporate device and BYOD device programs.

Use of InTune and JAMF.

Understanding of CI/CD pipelines within Azure DevOps

Bachelors Degree in Computer Science Preferred 

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster