An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Sr Analyst IT/Office 365 Operations Support

Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 226626
Date Posted: Jun 29, 2020

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Job Description

Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

Perform activities relating to designing, building, testing, implementing and maintaining solutions, products and processes under the guidance of a Lead Analyst or Manager. May assist in the coordination of tasks for subordinates.

PRIMARY ROLES/RESPONSIBILITIES
 

Operational support of all Microsoft 365 features in the Exelon environment at the Tier 2 level

 

Exchange (hybrid configuration)

 

Office 365 including Teams video/chat

 

Use of ServiceNow for all incident tracking

 

Baseline monitoring/alerting

 

Focus on Customer Experience through data supporting Customer Satisfaction, Customer Effort, and

 

Repeat Incident scores.

 

Understanding of BI and reporting as it pertains to metrics

 

Support on-call rotation for priority incidents and reporting on morning call



POSITION SPECIFICATIONS

Bachelors degree and typically 3 to 5 years related experience in (add area(s) of technical specialty) or equivalent combination of education and work experience.

Appropriate technical skills (add specifics here)

Knowledge of business practices and processes in (add specifics here).

Strong problem solving skills

Excellent communications skills (written and verbal)


Qualifications

Preferred


Experience with mobile capability on both iOS and Android is preferred as it pertains to our corporate device and BYOD device programs.

 

Use of InTune and JAMF.

 

Understanding of CI/CD pipelines within Azure DevOps


Bachelors Degree in Computer Science Preferred 


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster
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