An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

BGE HOME - Customer Care Rep (Temp to Perm)

Location: BALTIMORE, MD, United States
Organization: BGE Home Products & Svcs, LLC
Job ID: 226606
Date Posted: Jun 4, 2020

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Job Description

Description

The Customer Care Representative is the “public face” of our organization and, as such, is responsible for high-volume daily interaction with customers.  The Customer Care Representative is responsible for providing service excellence through professional judgment and initiative while working within a dynamic, and sometimes stressful environment.

Responsibilities included but are not limited to the following:

  • Demonstrate a mature and professional attitude while responding to the needs of customers and resolving customer issues/concerns
  • Give full attention to call volume and work to reduce response time
  • Determine customer needs and work to exceed expectations, ensuring satisfaction.
  • Schedule repair and inspection services; process and amend related work orders
  • Acquire information and process orders for sales leads and customer investigations.
  • Promote sale of available products and services, as appropriate
  • Respond to customer inquiries regarding products and services; act as interdepartmental liaison to assist with problem/issue resolution.
  • Use professional judgment and escalate customer issue/concerns to management when appropriate.
  • Perform outbound calls or survey customers and/or schedule services when necessary.
  • Respond in writing to customer inquiries and/or mail company literature to customer residences.

Work Experience Requirements

  • Minimum of one (1) year of customer care experience or equivalent combination of formal education/training and experience.
  • Call center experience strongly preferred
  • Ability to communicate effectively and professionally both verbally and in writing
Skills/Abilities:
  • Ability to Perform multiple tasks simultaneously while upholding the highest standards of ethical conduct in accordance with Company directives, policy, and values
  • Ability to use personal computers with standard/mainframe software, ACD call center telephone and headset, and basic calculator.
  • Ability to communicate effectively and professionally both verbally and in writing

Education Requirements

  • High School graduate or equivalent
Other
  • Working Hours vary with workload requirements.  Rotating shift work (willingness and ability to work weekends and evenings is required.)
  • Hours of Operation are Monday–Saturday 7 am until 9pm and Sunday 7:30 am -5pm

Qualifications

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster 
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