An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Design Manager-IT

Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 225441
Date Posted: Jul 14, 2020

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Job Description


At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Exelon’s Team Digital aims to rapidly deliver reliable and innovative products and services that enable the business and enhance our customer’s experience. Our team paves the digital path forward for Exelon Utilities and beyond. We value our people and the diverse skills and backgrounds they bring to collectively work towards Exelon’s goal of providing clean, affordable and innovative energy to create a more sustainable future for everyone.

The Design Manager will build, guide, and mentor a team of UX/UI designers, content strategists, and UX Researchers to collectively craft the digital experiences for the customers and employees of the largest provider of energy in America. The Design Manager will strategically lead our design team in discovering user needs, goals, and requirements for Exelon’s digital platform, and translating these into customer journeys and product backlogs that drive outcomes for our business, while serving the needs of our users.

You are a proven strategic thinker, a compelling storyteller, and someone who will flourish within a large organization. You are seen as a passionate role model for other designers through your diverse experiences within the industry and notable curiosity. You put your team’s needs, growth, and engagement first, always.

  • Lead, coach, and engage top design talent to continuously perform and grow.
  • Manage design staffing, allocations, and forecasting in a strategic and thoughtful manner in collaboration with product, platform, and project teams.
  • Cultivate relationships within IT and with business partners at all levels of the organization.
  • Advise teams on design strategy to inform product and platform roadmaps.
  • Advance design processes, cross-functional workflows, and tools to help designers work more efficiently and effectively together and with other disciplines to help take digital solutions from concept to launch.
  • Help advise teams on the best methods for user research and user testing within constraints.
  • Practice change management with team members and business partners.
  • Maintain and pipeline of design talent to meet organizational demands.
  • Champion “how design works” within an agile methodology and engage in exploratory development and iterative processes.
  • Day-to-day work will be a combination of design product leadership, people management & leadership, design opportunity nurturing, and design operations management. The design manager may also take on design execution in some instances to stay in touch with the work.


  • 4-year Bachelor's Degree in digital design, graphic design, human-computer interaction (HCI), or equivalent professional experience.
  • 5+ years of relevant UX/UI Design experience.
  • 2+ years of Design Leadership experience.
  • Experience and proven competency in communicating and influencing executives and other leadership.
  • Ability to strategically balance innovation, business needs, and customer needs to help shape product design strategy.
  • Dedicated to continuous learning and knowledge building.
  • Have a keen perspective on what it means to be a great manager and motivating leader.
  • Experience coaching, providing design direction, and being a strategic thought leader.
  • Experience planning and leading workshops to engage stakeholder groups.
  • Ability to apply Design Thinking principles to various scenarios.
  • Ability to work in dynamic, often ambiguous conditions requiring rapid transitions between collaborative and individual work.
  • Working knowledge of one to many digital technical stacks and API constructs.
  • Ability to work closely with cross-functional teams in product and engineering.
  • Strong problem solving and analysis ability.
  • Excellent interpersonal, communication, negotiation and collaboration skills.
  • Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines.
  • Ability to prioritize and manage work to adhere to critical project timelines in a fast-paced environment.
  • Ability to work with remote teams.
  • A portfolio demonstrating experience with user research, experience strategy, interaction design, and user interface design. Experience should include: Wireframes, user flows, process flows, UI design, and design documentation for complex applications. Please include portfolio link and/or attachment with application.

- Degree in User Experience, Design, Human Computer Interaction, Fine Arts, or related major

- Leadership or Management Training, Certification, or Degree

- Experience working on Agile teams
- Experience with the following is a plus:
  • Front-end UI development or variety of coding languages
  • Design Systems
  • Digital Estimation
  • Strategic Roadmapping
  • Illustration, animation or motion graphics

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor 

EEO is the Law Poster

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