Manager IT - System Solutions - EU

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Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 224926
Date Posted: Apr 1, 2020

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Job Description

Description

At Exelon, we've got a place for you!

 

 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

 

 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

 

 

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

 

PRIMARY PURPOSE OF POSITION:

 

Performs and/or manages activities relating to planning, designing, building, and maintaining high quality solutions, products and processes. Creates and assigns detailed tasks to subordinates. Expected to work under minimal supervision.  

 

 

Plan and manage resources, finances, scope and services within a functional area of Information Technology to deliver business results.  Provide IT products, services and solutions on time, within budget and with the required functionality.  Establish, maintain and enhance relationships with clients.  Participate in developing and implementing IT strategy/policy and IT Security best practices. Achieve process improvement through adoption of Agile practices.  Actively partner/collaborate with other teams and support platform maintenance & upgrades to standardize and reduce decline standards.  Focus on Operational Excellence by reducing MTTR by utilizing automation instead of human intervention.

 

 

PRIMARY DUTIES AND ACCOUNTABILITIES

 

 

-Lead and manage IT staff and resources in accordance with IT Business Plan. For operations/infrastructure maintenance:  Plan and manage to defined service level agreements and agreed upon budgets.

 

-Partner with IT Solution Architects, CISS, as well as EU Real-Time Support Teams and Project Teams to create and drive portfolio roadmaps and strategies.

 

-Support the following Systems Management, Monitoring and Remote Access Tools:  Splunk, Industrial Defender, Tripwire, Crossbow, Consoleworks, CyberArk, and Performance Monitoring tools like Solarwinds and Uptime. 

 

-Manage / oversee 3rd-party operational support provider(s) and ensure high quality of service.

 

-Utilize standard processes as defined within the Management Model. 

 

-Create value by ensuring availability of applications across Real-Time that deliver sustainable top quartile cost and performance levels.

 

-Establish, maintain, and enhance relationships with business and IT partners.  Communicate status to key stakeholders on a regular basis. Key stakeholders include: Tech Engineering, Tech Operations, Architects, EU Real-time Project Teams and EU Real-Time Apps Support Teams, Patching MSA Team, Data Center Teams and EU Control Rooms.

 

-Maintain current IT Security best practices and NERC CIP policy changes.

 

-Evaluate performance and provide coaching for IT personnel.  Participate in career development and succession planning processes.  Promote diversity and foster teamwork, collaboration, and a learning organization.  Provide input on development and retention processes for IT employees.

 

-Prepare and manage budget for area of responsibility, including monthly forecasts and variance explanations.


Qualifications

EDUCATION & EXPERIENCE REQUIREMENTS:

 

Minimum:

 

-Bachelor’s degree in Computer Science or related discipline and 6 to 10 years of experience leading IT infrastructure and IT applications support teams or equivalent combination of education and work experience.

 

-Experience in managing teams performing technology configuration management and support. 

 

-Experience with defining and leading teams in following testing and change management guidelines.

 

-Strong knowledge of business practices and processes in electric industry operations, electric utility transmission and distribution.

 

-Experience leading and managing IT projects or sub-teams and knowledge of IT project management.  Track record of delivering projects utilizing a mix of company and vendor resources, with budgets over $1M.

 

-Experience leading and managing technical personnel in providing IT infrastructure support with off-hours on call requirements.

 

-Strong judgment and excellent analytical ability.

 

-Excellent communications skills and ability to work effectively with all levels of IT and business management and with vendors.

 

-Experience managing budgets for functional area of role’s responsibility.

 

-Experience in managing contracts and vendor performance.

 

 

Preferred:

 

-Graduate degree.

 

-Project Management certification.

 

-Experience supporting Outage Management or other Real Time electric systems.

 

-Proficiency in NERC CIP Reliability Standards.

 

 

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

 

VEVRAA Federal Contractor

 

EEO is the Law Poster

 


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