Asst Channel Manager - Mass Markets – Residential Telesales

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Location: HOUSTON, TX, United States
Organization: Constellation New Energy, Inc.
Job ID: 224562
Date Posted: Feb 24, 2020

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Job Description


Primary Purpose of the Position 
The Asst Channel Manager - Mass Markets – Residential Telesales will report to the Sales Manager. This individual will be responsible for maximizing the sale of our products and services to residential customers. The individual will develop relationships and work with our vendors to sell to residential customers and achieve the assigned new and renewal sales targets. Channel manager is responsible for driving the day to day sales activity with our vendor partners and coordinating cross functional support internally with operations, marketing, pricing, legal, regulatory, etc. This role will lead the development and execution of launch plans, resource planning, and partner relationships that enable the delivery of new products, services, and applications.  Owns the sales effectiveness and profitability for the sales campaigns for the channel.


The position will be measured against performance to the planned budget assigned for the Mass Markets – Residential Telesales Channel.


Primary Duties and Accountabilities:

  • Achieving all sales targets as defined by the business
  • Assist in the management, development and implementation of strategic sales plans and budgets with current Telesales Vendors
  • Develop, implement and refine sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts.
  • Provide tactical sales support relative to lead lists, price matrices, price plans and sales scripts
  • Partner with cross-functional stakeholders including IT, Pricing, Legal, Regulatory, Operations, Marketing, etc. to effectively execute sales campaigns that achieve our sales and profitability goals
  • Manage and prepare all relevant channel analytics including but not limited to, CTA, cost per kWh, variable and fixed expense related to the channel
  • Ensure that all commission and fixed fee charge are paid according to the terms of the respective Vendor Purchase Orders.
  • Work with the lead list providers to ensure that all Vendors have leads to maximize our acquisition and renewal conversion and sales targets
  • Coordinate customer issue resolution with the customer service group, the customer directly and any other functional group
  • Provide other general support to the Channel Managers - Telesales for both residential and commercial sales.
  • Call monitoring and sales script preparation as well as sales critic of Vendor sales agents
  • Deliver high quality enrolments and best in class customer experience.  Develop, track and evaluate quality and compliance measures implementing and improving upon best practices to ensure vendor partners align with our values, ethics and compliance culture

Position Specifications:


Bachelor’s degree from an accredited four-year college or university in business.  Related job experience may be used in place of a college degree. 


Proven sales background in Telesales or sales support is highly preferred. Three plus years of professional experience in supporting Mass Markets – Telesales channels in the energy, telecommunications, IT/software, banking, mortgage, business, or related industry targeting small and mid-sized commercial and residential customers.  Candidate must have a demonstrated track record of supporting the achievement of sales targets and managing within assigned cost to acquire guidelines. Candidate must also demonstrate the ability to manage multiple vendors and multiple new and renewal sales campaigns in residential and commercial channels. 


Knowledge/Skills & Abilities:

  • Sales experience in direct, telesales or sales support is highly preferred
  • Knowledge of all competitive Electricity and Natural Gas markets
  • Mass Markets - Telesales channel management experience in the commercial, new and renewal, customer segment is strongly preferred
  • Detailed understanding of business development processes or has sufficient technical background and learning aptitude to be able to quickly master the basic components of the sales processes & systems
  • Ability to manage sensitive Vendor service situations and deal directly with them quickly to resolve problems
  • Ability to take initiative and to be a proven self-starter
  • Able to communicate effectively in oral and written form to all levels of an organization.
  • Ability to effectively manage projects and resources
  • Demonstrated ability to learn new industry, company, product or technical knowledge and effectively convey to the sales team  
  • Must be able to work and excel in an independent environment without daily supervision.
  • Proficient in Microsoft Word, Excel and PowerPoint.
  • Must possess a valid driver’s license
  • Monthly travel to specified Vendor locations will be required with this position
  • Travel a minimum of 50%


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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