Lead Analyst IT - Service Portfolio Management

Location: Chicago, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 223645
Date Posted: Feb 5, 2020

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Job Description


At Exelon, we've got a place for you!


Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.


Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.


Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!



The Office of the CIO (CIO) is charged with leading the IT transformation and building an organization that ensures the standardization of processes and tools, that enable the effective and efficient delivery of IT solutions to our business partners. The Service Portfolio Management area plays an instrumental role with driving IT wide service/application standards, processes, tools and governance that consistently deliver the desired business outcomes.


The Lead Analyst will primarily be responsible for providing transparency to the overall health of our application portfolios and associated infrastructure services. They will support common standards across multiple areas of IT, provide functional support for tools, provide data analytics for relevant KPI reporting, support standards to ensure alignment with business objectives and enable transparency to the total portfolio of IT investments.  






Support governance of application portfolios and provide transparency to the health of the portfolio


-Team with application support teams for the long-range, emergent and operational plans


-Work with Management on peer group engagement and alignment


-Create and report on portfolio metrics including dashboard reporting for portfolio health


-Enable proactive risk mitigation




Provide functional support for application portfolio management including training and change management with a focus on ADKAR methodologies


-Work across IT business unit teams to provide support for portfolio management in HP APM and ServiceNow APM


-Develop and maintain training modules for on demand consumption


-Initiate and execute on intra departmental communication and work activities including work across the Office of the CIO


-Provide support for tickets from application portfolio owners




Develop, maintain and support processes to effectively monitor, assess and evaluate performance adherence to standards


-Work with Manager to support portfolios data attestation process


-Develop KPI and dashboard reports


-Maintain process for quality assurance and process audits


-Write technical processes for service and application portfolio management




Work with Manager to support application and associated service management responsibilities


-Help develop and maintain processes and tools for application service portfolio management


-Support Service Portfolio Management Peer Group activities


-Support Portfolio Management community of practice activities





-Typically, 5 or more years of experience in developing IT processes


-Experience implementing and maintaining ServiceNow for application portfolio management


-Demonstrated customer engagement skills and experience leading teams and people through change


-Excellent consultative skills, including teamwork, facilitation, and negotiation. Advanced interpersonal skills, communications skills, and presentation skills


-Demonstrated ability to present and discuss complex technical information in a way that establishes rapport, persuades others, and gains understanding and approval


-Undergraduate Degree is a must




Graduate degree in Information Systems or related discipline or MBA


PowerBI experience



Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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