Information Desk Technician

Location: JOLIET, IL, United States
Organization: ComEd
Job ID: 223998
Date Posted: Jan 16, 2020

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Job Description

Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

Acknowledge changes and system events on the Exelon distribution system that causes interruption of service to customers. Disseminate this information in the form of alphanumeric paging, databases and Intranet and Internet web sites. The Operations Control Center notifications are made to various departments and government agencies to meet regulatory, business unit and corporate requirements. Perform company wide callouts on the backshift using ARCOS. Provide assistance to dispatchers and shift managers in the daily operation of the distribution system.

Note: Position may be required to work extended hours, including 24x7 coverage for storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Notification of system events: SRP, ELCP, lockouts, last contingency, extended outages, operating incidents and substation equipment problems. Provide updates on status of events through paging, web site updates and researching and communicating this information. Outage notifications are made to the City of Chicago, the Chicago Department of Environment, outside municipalities, the ICC and IEMA. Additional and specific types of notification: Notification of storms and system emergencies, injuries to employees and the public and hazardous spills. Notification of immediate response events, ECCO trailer deployment, SRM team deployment, weather warnings, and the Operations Control Center's PowerTools or server problems.
  • Information inquiries: Answer information requests from internal departments and external agencies concerning system status such as estimated restore time, crews on site, outage cause, nature of problem, nature of repairs and vicinity of problem. Verification of switching and planned outage requests via fax and route to the appropriate arrangers. Answer inquiries from Municipalities regarding fire and police emergencies and estimated times of arrival.
  • Provide documentation of system events and status through the use of the following databases and web pages: SRP, FLOS, eOutage, OMS/RANGER, OFS, CIMS and ELCP. Initiate PassPort work orders and work requests for repair of cable faults and other emergency or damage cases.
  • Perform company wide callouts on the backshift using ARCOS. 
  • Assist dispatchers with computer and application problems. Trouble shoot problems with computers, computer applications, fax machines, copy machines, phones and radios in the Operations Control Center. If unsuccessful, call in repair order through the proper reporting channels.

Qualifications

POSITION SPECIFICATIONS

Minimum: 

  • Successful completion of the Technician Occupations Selection Systems (TECH) test
  • High school diploma AND 4 - 7 years of relevant technical experience or equivalent relevant education / experience (See Section below) (1)
  • General knowledge of the electrical distribution system
  • Demonstrated skills in establishing objectives and achieving results
  • Strong organizational skills and the ability to handle multiple assignments simultaneously
  • Ability to multi-task while providing accurate and timely information
  • Excellent communication, technical, analytical, and interpersonal skills
  • Must be available to work rotating shifts and respond to emergency situations (7 days per week / 24 hours per day)
  • Must be willing to work extended hours during storms or other energy delivery emergencies

Equivalent Relevant Education / Experience

  • Bachelor degree (technical field)  - AND 0 - 3 years of relevant / technical experience
  • Associate degree in a technical field - AND 2 - 5 years of relevant / technical experience

(1)Minimum years of experience requirement of 4 - 7 years applies to the minimum education requirement of high school diploma or equivalent, as well as non-degreed or non-technical degrees.

(2)Examples of technical fields include Engineering Technology, Electronics, Chemistry, Mathematics, Physics, etc.


Preferred:

  • Associate degree in a technical field or completion of company-sponsored technical education program (e. g. , Elements of Electrical Engineering [E3] series
  • Strong computer skills including Microsoft Office Suite, PassPort, OMS/RANGER, CIMS, and ARCOS


  • Daily activity includes assembling and disseminating information on interruption and restoration activities on the ComEd distribution system via OMS/RANGER, CIMS, PassPort, text paging, databases and the intranet and internet web sites. These notifications are made to various agencies to meet regulatory, corporate and municipal requirements.
  • Position requires the ability to analyze issues calmly and provide direction without emotion. Must be able to express ideas clearly and concisely in verbal and written format. Must be able to multi-task. Must be willing to work extended hours on a daily basis, and especially long hours during storm or other service delivery problems. Must be available for call outs for SRP, ELCP and heat related problems.
  • Level of independent action is high. Work is technical and very diverse and somewhat complex in nature. Work involves the understanding and application of company procedures and guidelines.
  • This is a non-exempt individual contributor position.
  • This position develops individuals for promotion to the DSD1 position within 2-3 years.


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster
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