An Important Message about Exelon Recruitment during COVID-19

We hope that you and your loved ones are managing through this challenging and uncertain time. The COVID-19 pandemic has demanded unprecedented changes to our daily lives. That said, what hasn’t changed for us is the vital work we do, and our commitment to ensuring the safety of our candidates, employees, customers, and communities. While our hiring process looks a bit different today, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. As always, you can find our available opportunities here. We truly appreciate your continued interest in opportunities with Exelon and our family of companies.

Bilingual Spanish Temporary Customer Service Representative

This job posting is no longer active.

Location: OAKBROOK TERRACE, IL, United States
Organization: ComEd
Job ID: 223924
Date Posted: Jan 18, 2020

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Job Description

Description

As a Bilingual Spanish Temporary Customer Service Representative you are a main point of contact for our customers. 

In this role, you will be receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries.

The position requires strong computer skills and communication skills.  Previous customer service in a high volume customer-oriented industry strongly preferred.  Ability to work rotating shifts (including third shift) required.

To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position. 

The Customer Care Center work location may be reporting out of Oakbrook Terrace, Maywood or a location of the Company’s choosing and is based on a 24/7 operation.  This position will require rotating shifts (including third shift) and rotating days off, with schedules changing based on business need. There is a probationary period which includes a strict attendance and tardiness policy.  This position also requires participation in the local union and payment of union dues.  Candidates only apply that can adhere to working the required schedule as described above. 

This is a temporary position beginning in May to mid 2020 with the assignment ending in the fall. 


Qualifications

 Requirements:
  • Two years of customer service experience (preferably in a call center environment)
  • High School Diploma or GED Equivalent
  • Bilingual Spanish
  • Bachelors Degree Preferred
  • Successful completion of our customer service pre-employment exam, which includes several call center scenarios, call center expanded simulation, behaviors associated within a call center environment.

E-mail may be the only mode of communication and will be used when contacting applicant for testing or interviews, please no phone calls.  We regret we cannot contact each applicant individually.  Exelon is an Equal Opportunity Employer.  


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