Principal Business Program Manager - Utility of the Future PHI

Location: WASHINGTON, DC, United States
Organization: PHI Service Company
Job ID: 222366
Date Posted: Nov 8, 2019

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Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


PRIMARY PURPOSE OF POSITION
Develop, manage, and evaluate high profile, complex projects/programs/initiatives involving multiple organizations from planning to post implementation phases as required. Develop business plans, project charters and performance metrics in support of business objectives. Ensure organizational alignment with management models and principles and drive the integration of best practices. Track and report progress on key business initiatives. Manage quality assurance and/or change management activities involving internal and external personnel. This position will conduct activities in partnership with the Smart Grid Operations team and will maintain an on-going interface with various Exelon organizations in areas such as the execution of business processes, strategic initiatives, and management model implementation.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES
  • Direct development and lead teams on strategic business initiatives, projects, and programs. Lead requirements analysis, performance measurement, and/or quality assurance. Manage scope, schedule, and budget for strategic high profile, complex organizational projects and programs.
  • Manage and report on process/project/initiative assignments. Develop performance indicators and tracking mechanisms to monitor and report results. Oversee, prepare, review, and analyze reports and controls for strategic projects and initiatives.
  • Develop work plans to implement corrective actions that are identified as a result of performance assessment.
  • Oversee the establishment of business plans and objectives across multiple areas / departments. Lead stakeholders in the development of business cases and prioritization of deliverables.
  • Lead change management activities for projects, programs, and initiatives. Develop and implement training of employees and external personnel for new processes and procedures. Develop and implement effective business readiness procedures.
  • Drive the integration of best practices within the organization. Investigate best practices through benchmarking, and develop and execute work plans to support the integration of the functions and best practices identified. Maintain on-going interface with various Exelon organizations regarding the execution of business processes, strategic initiatives, and management model.


POSITION SCOPE
This is an individual contributor position that works independently with little or no supervision. The position requires integration of business knowledge and functional priorities to address complex problems and non-standard situations. The position regularly mentors less experienced colleagues.

Direct Reports = 0

Indirect MAST = 0

Indirect Craft = 0

Financial Scope:

Direct impact on budget is substantial – This position has a direct impact on the Company’s performance regarding several key indicators – operational costs, System Average Interruption Frequency Index (SAIFI), Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction – by managing scope, budget and schedule to within approved parameters, and providing structured and detailed reports to the appropriate Management team. Drives the development of strategic and reliability projects/programs/initiatives to ensure complete and successful implementation. Develops and tracks key milestones. Cost of failure would have a significant impact on Exelon reliability and financial goals.

This position is also key to maintaining the company’s image and good standing with customers, regulators, and shareholders in regards to developing coordinating, and implementing high value strategic projects/programs/initiatives that have a direct link to either customer experience, reliability, or the bottom line results of the organization.


Contacts:

This position requires interfacing across Exelon Corporation with various levels of personnel in Customer Operations, IT, Regional Operations, Distribution Operations, Transmission Operations, Corporate Security, Communications, Regulatory, and Legal, as well as with external organizations such as PJM, governmental agencies, industry associations, municipalities, and other utilities. The ability to influence and build relationships across the organization, into the work force, and among the leadership team is critical. Position will serve as a change agent in the organization.

Will regularly serve as lead for cross-functional and cross company teams responsible for the integration of best practices through the organization. Oversees the establishment of business plans and objectives for multiple areas / departments. Develops performance indicators and tracking mechanisms to monitor results.


Qualifications

MINIMUM QUALIFICATIONS
  • Bachelor’s Degree in a business or S.T.E.M. field with a minimum of 8-10 years relevant experience.
  • Advanced knowledge and understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
  • Advanced proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
  • Demonstrated business acumen and ability to create value with advanced problem solving, financial/analytical, performance management, negotiation, and conflict management skills.
  • Demonstrated ability to lead a cross-functional team. Demonstrated ability to build consensus, establish trust, meet critical deadlines, communicate effectively, and foster culture change.
  • Customer driven with demonstrated excellent written and oral communication skills and ability to interact with people of all levels.
  • Demonstrated ability to develop and implement process enhancements and efficiencies including new technology

PREFERRED QUALIFICATIONS
  • MBA or Master’s degree in a business or S.T.E.M. field
  • Certification as Certified Associate in Project Mgmt (CAPM), or Project Management Professional (PMP) or Six Sigma Black Belt
  • Advanced knowledge of the practices, procedures and principles of project management. Ability to analyze complex business processes and systems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.
  • Expert analytical skills for project evaluation including analysis of complex projects with economic, financial, risk and decision analysis. Proficient in business case development and ability to effectively present business cases to business unit leadership.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

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