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Change Management Practitioner - Information Technology

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Location: WARRENVILLE, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 222215
Date Posted: Oct 29, 2019

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Job Description


At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


The Office of the CIO (OCIO) is charged with leading the IT transformation and building an organization that ensures the standardization of processes and tools, that enable the effective and efficient delivery of IT solutions to our business partners. The Service Portfolio Management and Projects Office (SPMPO) within the OCIO plays an instrumental role with driving IT wide project, portfolio, resource, financial and organizational change management standards, processes, tools and governance that consistently deliver the desired business outcomes.

Within SPMPO, the IT Organizational Change and Communication Management (OCCM) Center of Excellence team drives standardization of change and communication management processes and tools, resulting in the effective adoption, utilization, and realized value of IT services. 

The Change Management Practitioner is responsible for developing and executing change activities, communications, and training tasks for large-scale, transformational IT programs as well as smaller, focused IT projects.

This individual should be a critical thinker with a proven history of task execution and management who is also able to:

Work with other project team members and business partners to effectively complete OCCM deliverables such as stakeholder analysis, change impact analysis, establishing and mobilizing change networks, drafting and organizing communications such as road shows, lunch and learns, newsletter articles, talking points, and measuring and monitoring end user adoption and readiness, etc.

Provide support to the IT Organizational Change and Communications Management (OCCM) Center of Excellence (CoE) and execute change management programs and activities applying the Exelon IT OCCM Methodology (Prosci®), processes and tools.


Readiness & Adoption 80%

- Develop and deliver change management strategies and activities that inform, engage, and persuade employees and support overall organizational change initiatives.

- Develop and deliver OCCM deliverables and activities, including but not limited to: Change Management Strategy and Plan, Change Impact Analysis, Stakeholder Analysis and Plan, Change Readiness Assessment, Sponsorship Plan, Coaching Plan, Communications Strategy and Plan, Training Strategy and Plan, Change Management Measurement Approach, Change Management Execution, and Project Closeout.

- Apply the OCCM Methodology and leverage standard tools and templates when developing OCCM deliverables to meet IT standards and deliver quality products and services.

- Design, develop and deliver visually appealing graphic content to achieve change and communication strategies and objectives.

- Track and report project change management and deliverable status.

Business Partnership 10%

- Build strong relationships with IT project managers, key business stakeholders, and IT leaders to become a trusted advisor. Provide organizational change management support with the goal of helping IT projects achieve their expected benefits and adoption targets, while meeting their complex organizational change needs. This may have enterprise-wide impacts and scope

- Partner with project managers and appropriate levels of leadership to gather relevant content required to create organizational change management deliverables.

- Work with Portfolio/Project Change Lead to manage project expectations, scope, alignment, and reporting.

- Partner with project managers and appropriate levels of leadership to gather relevant content required to create organizational change management deliverables.

Vision & Strategy 5%

- Support internal business operations best practices and research; learn about organizational change management, communications, and training methods, techniques, trends, and recommend their use as appropriate.

Change Leadership 5%

- Identify and prioritize change-related issues and risks, define action plans, and lead mitigation techniques.

- Assist with onboarding and knowledge transfer for new OCCM resources.

- Other tasks as required.




- Bachelor’s degree in Business Management, Change Management, Communications/Marketing, or related discipline.

- Prosci® Change Management certification and experience.

- 3-5 years’ experience in Organizational Change Management associated with IT organizational change initiatives.

- Experience working on large-scale, complex projects, ERP implementations, technology solutions and/or working at a large consulting firm, utility, or other regulatory company.

- Experience/knowledge of Organizational Change Management principles, methodologies, and tools.  

- Advanced communication skills including active listening skills and adapting communications style as needed to best suit the audience and situation.

- Ability to plan, develop, and deliver creative, visually impactful, consistent messages in a systematic, ongoing manner, involving the right people at the right time.

- Demonstrate ability to operate in a fast, complex, and changing environment.


- Bachelor’s degree in Organization Development, Communications, Industrial/Organizational Psychology or related field

- Visual and graphic design experience and ability to efficiently translate complex messages into user-friendly deliverables including, but not limited to infographics, newsletters, training, and presentations using tools such as MS Office and Adobe Creative Suite.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor 

EEO is the Law 
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