Manager IT - Product Management

Location: Chicago, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 221402
Date Posted: Aug 30, 2019

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Job Description

Description


At Exelon, we've got a place for you! 

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. 

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. 

Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

The Office of the CIO (CIO) is charged with leading the IT transformation and building an organization that ensures the standardization of processes and tools, that enable the effective and efficient delivery of IT solutions to our business partners. The Service Portfolio Management and Projects Office (SPMPO) within the OCIO plays an instrumental role with driving IT wide project, portfolio, resource, financial and organizational change management standards, processes, tools and governance that consistently deliver the desired business outcomes.

 

Within SPMPO, The Service Portfolio function plays an instrumental role in setting and governing the IT Service Portfolio Management framework including products being offered across the company.  This Manager is needed to work along with the Senior Manager to provide leadership ensuring overall strategic alignment with business objectives, enabling transparency to the total portfolio of IT investments and enable key decision makers to prioritize demand based on key imperatives, strategic objectives, risks, dependencies and potential constraints in the IT supply.


The individual within the role should be a strategic, critical thinker who is able to:

 

• Provide thought leadership to transition from a services to product centric model based on previous experience
• Lead cross functional team to introduce new capabilities that cross multiple business and technology teams as well as various operating companies within Exelon
• Provide governance framework across core process areas and manage the framework with a focus on compliance
• Resolve and coordinate complex issues associated with driving process, standards and tools
• Partner with other OCIO areas to provide consolidated view of Product strategies

 

Provide oversight and management of iterative product development and delivery processes including requirements gathering, release planning, prioritization of work, training and coaching


• Develop end to end product delivery process and governance framework
• Interface with business and technology teams to create and maintain processes to manage the technology lifecycle including agile development, product team roles and responsibilities, release management and change management
• Develop on-boarding process for new Product Owners
Support annual and monthly business planning processes including product roadmaps, demand intake, resource planning and allocation
• Provide leadership and guidance to Strategy and Governance Teams for developing and maintaining product roadmaps and features based on industry insights


Support annual and monthly business planning processes including product roadmaps, demand intake, resource planning and allocation


• Provide leadership and guidance to Strategy and Governance Teams for developing and maintaining product roadmaps and features based on industry insights
• Build key performance indicators to measure health of product areas
• Conduct monthly reviews for product data quality and adherence to standards
• Work across IT teams including Security, Strategic Vendor Management Office, Compliance and Change Management to integrate processes that impact product management


Develop, maintain and support processes to effectively monitor, assess and evaluate performance adherence to standards


• Annual Data Attestation Process for Services (APM currently)
• IT Service Catalog Development
• Service Portfolio Management Dashboard development and reporting
• Key Performance Indicator metrics
• Develop monthly dashboard reporting on portfolio health and associated process for Service Owners

Work with Senior leadership to support IT Functional Area responsibilities for Product Management including the following:
• Create and gain alignment across OCIO and Peer groups for process documentation for across multiple core areas
• Support Product Management peer group and community of practice activities
• Participate in other functional area groups to represent product management
• Engage often across product and agile delivery teams to provide leadership and oversight


 POSITION SPECIFICATIONS 


 Minimum:
• 5 or more years of experience required in developing IT processes for product management
• Experience and deep knowledge of the business processes. Previous hands on experience with business applications and/or product portfolios required
• Technical experience with Product and PPM tools such as ServiceNow
• Demonstrated strategy planning and customer engagement skills. Experience leading teams and people through change
• Excellent consultative skills, including teamwork, facilitation, and negotiation. Advanced interpersonal skills, communications skills, and presentation skills
• Demonstrated ability to present and discuss complex technical information in a way that establishes rapport, persuades others, and gains understanding and approval
• Undergraduate Degree in IT Discipline


PREFERRED SKILLS:


• Product certification such as Certified Scrum Product Owner (CSPO), PMI-Agile Certified Practitioner (PMI-ACP) or Certified Product Manager Credential from AIPMM.
• Graduate degree in Information Systems or related discipline or MBA
• Experience with ServiceNow or other Product Management tools
• PowerBI experience

 

 

 


Qualifications

- Total Staff Managed: 5 to 20 
- Utilizes understanding of customer's business needs to determine requirements and help set direction. 
- Determines and helps others learn appropriate theories, practices and principles that relate to their skill set portfolio and related sciences and disciplines. 
- Makes judicious decisions in familiar and new situations and contributes to strategic decisions. 
- Represents business clients perspective with IT team. 
- Dimensions: Span of control (generally 10), level of budget control, technical/business complexity, risk, criticality of assignment to business 
- Budget Management specific to area of accountability. 
- Operates independently with little or no supervision. 


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor 

EEO is the Law Poster

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