Sr. Analyst IT - Customer Systems Analyst

Location: Baltimore, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 218005
Date Posted: Feb 14, 2020

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Job Description

Description

PRIMARY PURPOSE OF POSITION:


This position will be a part of a focused group contributing to the company’s Enterprise-wide technology evolution. You will be part of the team building the foundation for the continuous development and improving internal and external customers experiences. This is an individual contributor role on a large customer transformation project supporting all Exelon utilities. You will be responsible for various aspects of designing, developing, testing, deploying and maintaining applications within the project. 


This role is highly focused on various customer technology platforms, with a concentration on Oracle’s Customer Care and Billing Application.  You will perform activities relating to planning, gathering common business requirements, designing, building, and maintaining high quality solutions, products and processes.  Additional involvement around database practices and methodologies, learning technical architecture and hardware systems sizing, and contributing in a fast-paced team environment.  You will be part of a customer facing IT team involved with implementing a large, multi-year project.   


As you’ll be joining a fast-moving team we know there will be days when we as a team may be required to work extended hours and/or shift work to support our effort and meet assignment deliverables, but we assure you, we make time to celebrate our victories, incorporate fun days to volunteer, team building, etc. along with additional corporate perks! Additionally, as a nimble team, we find it important to be receptive to take on new tasks outside of our routine work to grow and learn new skills and expect you to be able to accept these tasks with eyes wide open. 


PRIMARY DUTIES AND ACCOUNTABILITIES: 


- Perform analysis and provide technical recommendation to IT teams and business personnel to meet business/IT needs.


- Provide system expertise and/or support for maintaining performance and reliability of key IT solutions. 


- Build and maintain knowledge of new technologies or technology opportunities and assist in analysis of their use for business and/or IT clients.


- Maintain and enhance engagement with business and IT partners.


- Maintain technical knowledge and business acumen within own discipline or function.


- Coordinate work to be done with application teams.


- Foster a culture of innovation continuously looking for ways to find areas for improvement in process and quality.


- Grow business partnerships through a collaborative problem solving.

Qualifications

POSITION SPECIFICATIONS


Minimum:


- Undergraduate degree in information science, business, computer science or equivalent and typically 3 plus years’ experience in IT or quantitative analytics functions


- Demonstrates strong work ethic coupled with the ability to work under tight deadlines.


- Demonstrates strong teamwork skills with self-motivation to achieve success in a rapidly evolving environment.


- Excellent communications skills - Able to effectively communicate highly technical information in non-technical terminology (written and verbal).


- Broad technical expertise with technical knowledge.


- Understanding of change management principles associated with new technology implementations.


- Understanding of project management principles


- Strong problem solving and analysis ability


Preferred:

- Experience working within an Agile methodology.

- Customer Information System application knowledge (Oracle CC&B a plus)

- Batch program understanding, administration & troubleshooting

- Knowledge of Oracle Structured Query Language (SQL)

- Familiarity with enterprise toolsets such as Oracle databases, SQL Developer, FTP, HP's PPM/EDMs/PCRs, HP's ALM, JIRA



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Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. 

VEVRAA Federal Contractor 

EEO is the Law Poster

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