Job Description

Description

We’re powering a cleaner, brighter future.

 Exelon is leading the energy transformation, and we’re calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

 We’re powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

 In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

 Are you in?

Qualifications

PRIMARY PURPOSE OF POSITION

Process all service requests for new residential/commercial construction, upgrades, demolitions, increase of loads, etc.

- Initiate and track these requests in CC&B, Passport, & Moata.

- Process and schedule service installations gas

- Prepare and track service contracts.

- Process meter installation and exchanges in CC&B and MDM.

- Ensure customer is following contract terms and is receiving their first bill after natural gas installation or upgrade.

- Provide support for Design and Construction Consultants.

- Provide a single point of contact for builders and customers for new residential/commercial construction, upgrades, demolitions, etc.

- Maintain files for each project.

- Process, Duplicate and Distribute Work Order Packages for Field Construction Work.

- Provide a positive Customer Experience – positive customer interactions are required.

·          

• Address customer concerns in a timely manner, with accuracy and kindness
• Respond to customers for a variety of reasons including but not limited to incomplete applications, contract questions and demo requests

- Utilize excellent written and verbal communications.

- All work is performed on-site at the PECO Berwyn building five (5) days a week

Minimum Requirements:

1. Associates Degree in engineering or business related field with a minimum of one (1) year experience in a customer contact role.

or High School diploma with a minimum of three (3) years’ experience in a customer contact role.

2. Demonstrated excellent telephone and written communication skills.

3. Literacy in CC&B or related customer management system. 

4. PC skills including but not limited to WORD, EXCEL and ACCESS.

5. Excellent attendance record.

6. Valid driver's license.

Qualifications - External

Preferred Requirements

1. Four-year college degree or High School diploma with a minimum of three (3) years’ experience in a customer contact role.

2. Minimum of one (1) year work scheduling and/or dispatching experience.

3. Negotiating skills.

4. Knowledge of PassPort system.

5. Experience interpreting and understanding distribution maps and electric terminology.

6. Knowledge of gas rates, rules and the natural gas tariff.

• 401(k) match and annual company contribution
• Medical, Dental and Vision Insurance
• Life and disability insurance
• Generous paid time off, including vacation, floating and fixed holidays and sick time
• Maternity leave as well as paid bonding/primary caregiver leave or parental leave for the birth or adoption of a child or to care for an ill family member, as applicable (eligibility based on position)
• Long Term Incentive Plan for eligible positions
• Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
• Referral bonus program
• And much more