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Unified Communications Administrator

Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 251506
Remote Work: Hybrid Remote
Date Posted: Jul 11, 2024

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Job Description


We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?


Candidate will possess the experience and skills to support and maintain in a role within the Exelon IT organization by providing operational technical insights to stakeholders, regarding the secure, networking solutions being deployed within the enterprise/real-time environments. Must possess ability to monitor and maintain fundamental networking initiatives and projects, within these secure environments. The IT Network Administrator will be expected to provide technical expertise to support the secure delivery and maintenance of network solutions supporting Exelon. Must have the ability to evaluate network/telecom services and make recommendations for supporting infrastructure service, application and data workloads within various hosting models. Demonstrate skills for basic monitoring, configuration and maintenance of current network services and related security controls, to primarily support site-based connectivity and real time control environments. This role will work in collaboration with other IT teams, their leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable network services serving as transport for services/applications throughout Exelon's large and complex enterprise and real time operational environments.


  • Support projects, planning, maintenance and operations. Consults with leadership, project teams, application/service support teams and end users to support availability and perform feasibility analysis on potential changes related to the secure enterprise or real-time network environments. (30%)
  • Work closely with peers to develop future improvement plans, resource requirements, migrations strategies, and project schedules. Understand other technologies and service offerings and their impact to the delivery of secure enterprise or real-time network environments. (25%)
  • Provide evaluation, testing, lab and mockup solutions as needed. Serve as a resource in assigned daily support and deployments to operations and ensure solutions meet business requirements and operational metrics (SLAs). Responsible for operating and maintaining solutions at the component level, including hands-on configuration, troubleshooting and metrics for the secure network environments. (20%)
  • Provide feedback to peers for risks identified during business impact analysis, site risk assessments and disaster recovery planning. (15%)
  • Maintain technical knowledge and business acumen within our own discipline or function. (10%)


  • Position interacts with all levels of employees, including executives, vendors, involved in performance, maintenance, review, approval, testing and communication of business plans and services.
  • Position has expertise in Microsoft and or Oracle technologies
  • Position has hands-on competency in platform or application area of expertise, and tools/systems associated with these functions.
  • Work under supervision and oversight.



  • Bachelors Degree (Computer Science or related field) and 2-5 years relevant experience (network/telecom support) or 6- 9 years of relevant work experience
  • Demonstrated proficiency in at least one operational domain such as route/switch, LAN/WAN, WiFi, firewalls.
  • Ability to travel domestically.
  • 24/7 on-call rotational duties


  • Experience with Cisco Unified Communications Manager, CCX, Cisco Unity, other cisco telephony products.
  • Experience with Cisco Video Conference equipment.
  • Experience with Oracle Telephony Technologies (EBCS and SBCs).
  • Experience with Microsoft Teams and Enterprise Voice capabilities.
  • Certification in area of expertise
  • Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $70,400-$105,600
  • Annual bonus and incentive pay up to 10%
  • 401(k) match and annual company contribution
  • Medical, Dental and Vision Insurance
  • Life and disability insurance
  • Generous paid time off, including vacation, floating and fixed holidays and sick time
  • Maternity leave as well as paid bonding/primary caregiver leave or parental leave for the birth or adoption of a child or to care for an ill family member, as applicable (eligibility based on position)
  • Long Term Incentive Plan for eligible positions
  • Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
  • Referral bonus program
  • And much more
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