2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Sr. UX/UI Designer (User Research)

This job posting is no longer active.

Location: CHICAGO, IL, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 248878
Date Posted: May 29, 2023
Job: Information Technology - Staff

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Job Description


We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?


As a Sr. UX/UI Designer (User Research), you will help in shaping the future of Exelon by contributing to the design of a wide range of digital solutions. We’re looking for a UX/UI Designer with a focus on User Research to bring user-centered design (UCD) principles to produce high-quality designs across platforms and technologies and for all the different touchpoints the user has with a digital solution.

If you are passionate about improving people's lives through design and technology and enjoy the design process, from developing strong conceptual foundations to refining the smallest of details with quality and dignity.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


  • Lead, coach, and engage design talent to ensure goals are met, the team is delivering to the highest quality, and the work is being done effectively. (35%)
  • Contribute to the design and definition of features, along with user research needs, to enable project or product delivery to drive outcomes and ensure quality of design deliverables meet or exceed digital standards. Represent the voice of the customer and advocate for user needs, while considering business goals and technical constraints. (30%)
  • Use design processes (e.g., wireframes, prototypes, personas, user research, journey maps, skills etc.) and tools, along with design presentation skills, to take digital solutions from concept to market in collaboration with stakeholders and team members. (35%)


  • Maintain deep knowledge of the product design and development industry and best practices.
  • Maintain a strong understanding of business objectives to ensure alignment of design strategy on a product or project.
  • Practice solution design and strategy with cross functional teams and business stakeholders.
  • Shape and advance core team processes to increase operational efficiency and quality.
  • Coach and lead other designers assigned (Contractor and Fulltime) to their product or project team.
  • Roadmap design-activities and milestones to inform staffing forecasts and budgets.
  • Be an internal and external thought leader and innovator in order to educate and contribute to a healthy talent pipeline (e.g. present at events or conferences).
  • Highly independent with an ability to work under minimal supervision.



  • Bachelors degree (IT, Computer Science, Web Design, User Experience, Design, Human Computer Interaction, Information Science etc.) and 5 - 8 years of relevant experience (including detailed annotated wireframes, UX design, user flows, user interface design, and process flows within complex applications) or 9 - 12 years of relevant experience.
  • A portfolio featuring a variety of design solutions across multiple platforms.
  • Experience planning and facilitating discovery workshops with stakeholders.
  • Experience with prototyping across various platforms.
  • Ability to work in dynamic, often ambiguous conditions requiring rapid transitions between collaborative and individual work
  • Strong problem solving and analysis ability.
  • Excellent communications skills (written and verbal).
  • Ability to coach and lead team members and collaborators.
  • Ability to work with remote project teams.


  • Experience in User Research, UX Strategy, Storytelling, Coaching, Design Thinking, Data Analytics, Human-Centered Design, and Accessibility.
  • A portfolio and/or work samples demonstrating experience with user research, user experience strategy, and content design.
  • Ability to prioritize and manage work to adhere to critical project timelines in a fast-paced environment.
  • A portfolio demonstrating experience with user research, user experience strategy, and user interface design.
  • A strong understanding of design thinking principles.
  • Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines.
  • Excellent interpersonal, communication, negotiation and collaboration skills.


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