Sr Mgr, Smart Meter Field Operations

Job Description

Description

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

Manage, direct, plan, organize, lead and control departmental activities. This includes regional responsibility for safety, budget, personnel, business process and overall performance. Responsibilities include but are not limited to, ensuring employee and public safety, promotion of diversity and inclusion among the organization, environmental compliance, innovation and efficient operation, maintenance of the Smart Meter Operations system, providing a premier customer experience and prudent financial acumen. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Implement regional strategic objectives. Provide direction and leadership and apply benchmark learning's to focus efforts on achieving company and business unit goals. Monitor, review and provide guidance to meet scorecard metrics around safety, productivity, reliability and customer service. (20%)
• Provide leadership to and development of the Smart Meter Operations team. Provide accurate and timely feedback regarding performance and operations. Conduct performance reviews and identify opportunities for growth and learning for Smart Meter Operations personnel. Develop and execute labor strategies involving employees covered under the CBA. (20%)
• Regularly interface with key leadership while representing the Smart Meter Operations organization on issues and initiatives. Interface with customers (internal and external) in order to resolve meter related issues. (20%)
• Develop and maintain an environment that fosters a high-performance safety culture and an innovative organization. Lead Smart Meter Operations team in promoting diversity. Serve as a change agent for business initiatives and assures that the human element is understood and considered. Assure timely recognition of employee contributions. Develop methods to assess communication effectiveness and implement continuous improvement initiatives. (10%)
• Leverage Smart Meter Operations AMI new tools and data to identify process improvements while maintaining safety and quality. (10%)
• Implement regional strategic objectives. Provide direction and leadership and apply benchmark learning's to focus efforts on achieving company and business unit goals. Monitor, review and provide guidance to meet scorecard metrics around safety, productivity, reliability and customer service. (20%)

JOB SCOPE

• Manage, direct, plan, organize, lead and control departmental activities. This includes regional responsibility for safety, budget, personnel, business process and overall performance.
• Number of personnel managed includes the following range:
• Direct 4-15 Management 4-15
• Indirect 25-150 Bargaining Unit 25-150
• Work involves a variety of internal and external contacts. External contacts include regulatory, legal, customer, vendor and a wide range of other business contacts. Internal contacts include union officials, and all levels of Exelon management and employees.
• Cooperation, good judgment, and patience are essential.
• Generally operates with a wide degree of latitude for actions or decisions.
• Work is diversified and somewhat complex in nature. Work involves the understanding of general instructions and guidelines, and a wide range of practices and procedures. Requires the use of sound judgment and good decision making to select the most appropriate course of action.

Qualifications

MINIMUM QUALIFICATIONS

• BS Engineering or a minimum of 10 years of equivalent internal or external business experience
• 10 + years company experience in a variety of EED departments or equivalent experience.
• 10 + years company experience in a variety of EED departments or equivalent experience.
• Excellent oral and written communication skills. Strong analytical skills. Strong technical and financial aptitude.
• Management skills including adeptness in leadership, coaching, and budgeting.
• Working knowledge of meter orders element in the customer information systems.
• 10 + years company experience in a variety of EED departments or equivalent experience.
• 3-5 years of supervisory experience.

PREFERRED QUALIFICATIONS

• Graduate Degree or Graduate level work in Engineering, Business Administration or related field is desirable.
• Demonstrated ability to achieve results for performance improvement in safety, productivity, customer relations and reliability consistent with the annual Utility/Department/Region scorecard metrics.
• Demonstrated experience in negotiations and providing strategic input on labor relation strategies.
• Demonstrated commitment to harness the strengths of individual differences for the common good of the corporation and its employees.