Cust Serv Rep Pt-1664 - Bilingual

Job Description

Description

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build, and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

As a Part-time Customer Service Representative, you are a main point of contact for our customers.

In this role, you will be receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries. The position requires strong computer skills and communication skills.  Previous customer service in a high-volume customer-oriented industry strongly preferred.  Ability to work rotating shifts (including third shift) required.

To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position.

The work location may be in Oakbrook Terrace, Oakbrook, Maywood, or any other suitable location as determined by the Company and is based on a 24/7 operation. This position will require rotating shifts (including third shift) and rotating days off, with schedules changing based on business need. There is a probationary period which includes a strict attendance and tardiness policy.  This position also requires participation in the local union and payment of union dues.  Candidates only apply that can adhere to working the required schedule as described above.

Qualifications

Qualifications - External

• Two years of customer service experience (preferably in a call center environment)
• High School Diploma or GED Equivalent
• Bachelor’s Degree Preferred