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Business Program Manager -

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Location: Newark, DE, United States
Organization: PHI Service Company
Job ID: 247056
Date Posted: Apr 15, 2023

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Job Description


We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?



Supports the Office of the Chief of Staff for the Senior Vice President of Governmental, Regulatory and External Affairs. This position will provide assistance for the coordination of departmental activity including events, compliance tracking and other reporting needs. The position will support the development, implementation, and evaluation of team projects or programs, including process improvements. Assist in developing business plans, project charters, and performance metrics in support of business objectives. Perform various assignments including requests for financial and operational reports, data analysis, and/or performance measurement. Coordinate quality assurance and/or change management activities with internal and external personnel. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.


  • Support development, implementation, and evaluation of projects, programs, and/or business initiatives. Provide requirements analysis, performance measurement, and quality assurance. Manage scope, schedule, and budget for organizational projects and programs. (20%)

  • Report on process/project/initiative assignments. Perform monitoring and reporting of results. Prepare, review, and analyze reports, controls, and other financial & operational information for specific projects and initiatives. (30%)

  • Coordinate work plans to implement corrective actions that are identified as a result of performance assessment. (10%)

  • Support the establishment of business plans and objectives. Coordinate with stakeholders on the development of business cases and prioritization of deliverables. (10%)

  • Lead or support change management activities for projects, programs, and initiatives. Develop and implement training of employees and external personnel for new processes and procedures. Develop and implement effective business readiness procedures.     

  • Participate in process improvement task forces. Provide benchmarking analysis. Prepare status reports to leadership. (10%)

  • Understand business processes and provide guidance for end users. Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance. Assist other personnel with responses to internal and external inquiries. (15%)


  • This is an individual contributor position that works under general supervision and frequently performs non-routine work. This position is expected to resolve most questions and problems through interaction with internal and/or external stakeholders, directors, managers, and staff across the organization, and refers only the most complex issues to higher levels. On occasion, the position may mentor less experienced colleagues.

  • Direct Reports = 0

  • Indirect MAST = 0

  • Indirect Craft = 0

  • Financial Scope:

  • Direct impact on budget is moderate

  • Supports the development of key projects/programs/initiatives to ensure complete and successful implementation. Tracks key milestones

  • This position is also key to maintaining the company's image and good standing with customers, regulators, and shareholders in regard to developing, coordinating, and implementing projects/programs/initiatives that have a direct link to either stakeholders, or the bottom-line results of the organization.

  • Contacts:

  • This position requires interfacing across Exelon Corporation with various levels of personnel in Customer Operations, IT, Communications, Regulatory, and Legal. The ability to build relationships across the organization is important.

  • Will regularly support cross-functional and cross company teams responsible for the integration of best practices through the organization. Supports the establishment of business plans and objectives for multiple areas / departments. Prepares performance indicators and other reports to monitor results.



  • Bachelor's degree in a business or S.T.E.M. field with 2 - 4 years related business experience OR in lieu of bachelor's degree, High School diploma and 3 - 6 years related business experience.

  • General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).

  • Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.

  • Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.

  • Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.

  • Customer driven with demonstrated good written and oral communication skills.


  • MBA or Master's degree in a business or S.T.E.M. field.

  • General knowledge of the practices, procedures and principles of project management.

  • Certification as : Certified Associate in Project Mgmt (CAPM) OR Project Management Professional (PMP) OR Six Sigma Black Belt

  • Demonstrated general analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis. Skilled in business case development.


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