Skip to main content

Sr Performance Assessment Spec

This job posting is no longer active.

Location: Greenway, DC, United States
Organization: PHI Service Company
Job ID: 247022
Date Posted: Apr 28, 2023

Share: mail

Job Description


We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?


The Performance Assessment Coordinator supports Delivery's efforts to build a self-critical working environment that has the ability to identify and correct human errors caused by inappropriate decision making, human behavior, leadership practices or organizational weaknesses that reduce safety and/or operational performance. This is achieved through mentoring investigators and operations leadership in the use of systematic problem-solving and investigative techniques; development and implementation of key human performance and investigation processes, facilitating the performance assessment process to ensure timely and effective completion of investigations and corrective actions to prevent recurrence; and analysis of reports and data to identify emerging human performance issues and prevent incidents through trending and pro-active management attention and actions. Results are used to ensure that organizational learnings are incorporated into training, methods, and procedures to create an environment that supports constantly improving performance. Coordinator also serves as team lead/ facilitator for corporate initiatives and provide mentoring and support of Change Management chartered implementations. Position may be required to work extended hours for coverage during storms or other energy Delivery emergencies.

  • Mentors and directs diverse teams of investigators and subject matter experts in performing Root Cause Investigations (RCI) of significant incidents. Participates in selected investigations. (25%)
  • Trains and mentors personnel at various levels across the organization in conducting Apparent Cause Evaluation (ACE) investigations (lower level significance) of incidents. (20%)
  • Collects and analyzes company-wide performance data derived from investigations and other sources and provide conclusions and recommendations to the Vice Presidents, Directors, and managers. Interfaces with Senior Management to provide recommendations for improvement in solving human performance issues and for improvement of Human Performance and Performance Assessment processes. (20%)
  • Provides mentoring and quality oversight of Human Performance improvement initiatives, assisting in plan development and implementation. Provides coaching and mentoring of VPs, Directors and Managers in the use of the Change Management Model for sponsoring and implementing significant process or program changes. (20%)
  • Owns and manages the Performance Assessment process, to include: Incident Investigations, PassPort Action Tracking process for investigation and corrective action tracking and reporting, trend analysis and reporting, performance indicators, investigation training and qualification, data management and quality control, and organizational authority. (10%)
  • Assure timely response to emergencies and provide 24 hour/day coverage for emergency response support. (5%)

  • Most work is performed independently, divided according to assigned cognizant functional areas or VPs or project scope. Leadership and supervisory activities involve mentoring and process-directing the whole of the organization divided by areas of cognizance. Decision making accountabilities affect process changes, resource allocation, and budgetary impact at the department level.
  • Most interactions are at the Director/Superintendent level but involve working with and mentoring personnel at all levels from senior VP to bargaining unit.
  • This position reports to the Performance Assessment Manager with indirect reporting to all VPs in Delivery operations and some other Delivery organizations.
  • This position involves budgetary and planning accountabilities for Business Plan objectives related to the assigned cognizant areas and special projects.
  • The job involves adapting to changing conditions, priorities, and requirements and the Delivery to rapidly learn new skills and grasp new topics.


  • Technical background includes a 4-year technical degree with 4-7 years industrial experience or in lieu of Bachelor's degree, 6-9 years relevant business experience is required.
  • 2-3 years of supervisory experience is preferred, including second line supervision level, project management, team direction, peer challenging, and senior leadership interface.
  • Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data.
  • Special Training or Technical Skill required include basic knowledge of transmission, distribution and industrial systems and equipment. Proficient computer skills to include all MS Office Applications and PassPort Action Tracking.
  • Experience and training in Root Cause Analysis preferred. Proven analytical/problem solving experience required
  • Working conditions require frequent travel to various Delivery locations and a mobile work environment.


Share: mail

Frequent Job Searches

Recently Viewed Jobs

Most Recent Job Searches

Relevant Jobs