Customer Consultant

Job Description

Description

We’re powering a cleaner, brighter future. 

 Exelon is leading the energy transformation, and we’re calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

 We’re powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

 In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. 

Are you in?

 PECO, an Exelon Company, is looking for a Customer Consultant to deliver a Premier Customer Experience  to PECO electric and gas customers. In this role, you will be receiving and answering customer inquiries via different communication methods, processing orders regarding customer service requests, credit and collection activities, deferred payment arrangements, processing electric and gas emergencies, reviewing and analyzing accounts to determine solutions, providing customers explanations regarding usage and rates, other customer requests, and other tasks assigned by management.

The position requires strong communication skills and computer skills, including Microsoft programs.  Previous customer service in a high-volume customer-oriented industry strongly preferred. 

Qualifications

Qualifications

To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Mathematical Calculations, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 40WPM, in addition to interviewing for the position. Candidates must also pass the pre-employment drug & alcohol testing and a background Investigation

Position Requirements:

1. High School diploma or equivalent.
2. You must have at least (2) years customer service experience (call center environment is preferred).
3. You must be able to type a *MINIMUM* of 40 words per minute.
4. Excellent written & verbal communication skills.
5. Strong PC Skills and professional telephone etiquette.
6. Ability to multi-task (type while talking to customers)
7. Ability to work in a fast paced environment.
8. You must demonstrate excellent written & verbal communication skills.
9. You must have a proven track record of reliability and customer focus.

 
Schedule:

• This position will be scheduled for 40 hour a week
• You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm.  However Customer Care Center hours may vary based upon emergent issues.
• Hours to address Holidays and emergency response needs may be required
• Schedules may vary weekly, and change within (48) hours based on business needs including hours to address holidays and emergency response.

Projected start date Mid-September/Early October 2023