Sr Applications Bus Analyst - SAP (Hybrid)

Job Description

Description

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

Lead and maintain oversight, governance, strategy, direction, and support of critical SAP CRM applications ensuring performance and usability of platforms is available for stakeholders. Uses business knowledge and technical expertise to support development of information application system plans to support business strategies. Partners with IT functional and technical teams as well as operational personnel to align and implement technology solutions. Expected to work under minimal supervision. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Lead and maintain oversight, governance, strategy, direction, and support of critical applications ensuring performance and usability of platforms are available for stakeholders. (20%)
• Identify appropriate IT solutions and strategies that support business unit strategies and goals. Maintain relationship with business and IT partners to build influence and secure buy-in for governance functions. Plans, coordinates and documents business requirements to drive solutions. (15%)
• Maintain and enhance engagement with utility business, IT partners and other stakeholders. Provide key liaison partnership role between business and IT. Act as primary business-side liaison between business unit stakeholders, IT, and vendors when applicable. (15%)
• Oversee, coordinate, develop and perform end-to-end test plans and test scenarios tied to Business and Functional Requirements. Support User Acceptance Testing. Support End User Training as appropriate. (30%)
• Monitor and support system operation processes and issues and drive resolution with business partners ensuring platform and processes meet stakeholder needs. (5%)
• Provide performance input, career development feedback and recognition as required. Establish positive team environment by proactively assisting and training less experienced personnel. (5%)
• Maintain and share technical knowledge and business acumen within own discipline or function. (5%)
• Sponsor and provide sustaining support for collaborative working relationships with counterparts in Exelon to leverage synergies. (5%)

JOB SCOPE

• Direct Reports = 0
• Financial Scope: Direct impact on budget is substantial. This position has a direct impact on the Company's performance regarding several key indicators operational costs, System Average Interruption Frequency Index (SAIFI), Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction. This position is also key to maintaining the company's image and good standing with customers, regulators, and shareholders in regards to anticipating, preparing, and responding to emergency events and incidents
• Contacts: This position requires interfacing with various levels of personnel in Regional Operations, Distribution Operations, Transmission Operations, Customer Operations, Corporate Security, Communications, Regulatory, Legal and Claims, as well as operational interfaces with governmental agencies, industry associations, municipalities, vendors, and other utilities.
• Leads internal and cross company teams responsible for process standardization and reporting. Supports participation in internal/external benchmarking and long term operational planning.

Qualifications

This is a hybrid remote position not a fully remote position, the successful candidate will be required to report to the office in New Jersey at least 1 day a week!

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Geography/GIS, Engineering, or related discipline and 4-7 years' relevant experience in business process, or in lieu of degree, 6-9 years relevant professional experience to assure competence as a fully trained business analyst professional.
• Broad understanding of business processes
• Previous experience in developing requirements, business processes, opportunity assessments and/or technical alternatives.
• Demonstrated leadership ability.
• Excellent communication skills (written and verbal).
• Experience with Process and data modeling techniques.

PREFERRED QUALIFICATIONS

1 Credit/Collections SAP Support position preferred qualifications:

• Knowledge of SAP IS-U functionality as it pertains to active and inactive collections, installment plans, budget billing, auto transfer and refund, payments and returns, deposits, service orders,  and disconnection documents
• Experience using SAP IS-U tables to extract data, and review/manipulate SAP data files

• Demonstrated strong analytical skills for project evaluation and leadership
• In depth knowledge of PHI processes and jurisdictional regulations and/or tariffs
• Working knowledge of SAP and ability to assess level of work request complexity
• proficiency with Microsoft office suite, specifically but not limited to Word, Excel, PowerPoint, Teams, OneNote, Outlook, and Project.
• Ability to manage competing deadlines
• Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change
• Experience performing analysis and troubleshooting of system problems, writing queries to generate data

1 CM/BDEX/Fiori SAP Support position preferred qualifications:

• Experience in using, configuring or supporting SAP IS-U, SAP CM, and Fiori Applications
• Experience in using or supporting SAP BW, specifically in regards to report building
• Experience in using or managing BDEx, Blade, and/or Torch applications from Basis Technologies

• Proficiency with Microsoft office suite, specifically but not limited to Word, Excel, PowerPoint, Teams, OneNote, Outlook, and Project.
• In depth knowledge of PHI processes and jurisdictional regulations and/or tariffs
• General knowledge of the meter to cash process with a focus on a specific aspect, i.e. billing, dunning, customer management, device management
• Ability to manage competing deadlines
• Effectively monitor and perform SOX reviews
• Demonstrated ability to establish/monitor/analyze performance metrics and financial measures to drive process enhancements and efficiencies for continuous improvement
• Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change
• Experience performing analysis and troubleshooting of system problems
• Experience performing data extraction, analysis, and composition into a finished report product