Mgr Meter Maint Operation

Job Description

Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Lead DPL meter maintenance operational activities for meters across all customer segments including residential, small commercial and large C&I. Meter maintenance operational activities include managing field forces that are both in house or outsourced to improve productivity and safety, prioritizing the work streams and activities to ensure regulatory compliance, customer satisfaction and minimize revenue leakage, investigating and resolving customer complaints related to meter maintenance issues such as high bill field investigation. Manage the AMI vendor and field vendor to ensure contract compliance and align priorities. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Lead DPL meter maintenance operational activities for meters across all customer segments including residential, small commercial and large C&I to ensure regulatory compliance, customer satisfaction and minimize revenue leakage (25%)
• Manage field work force (both in house and outsourced) and back office operations to ensure safety and productivity (25%)
• Manage AMI vendor and other field vendors to improve vendor management and align vendor activities with DPL priorities (15%)
• Continuously improve process and systems to drive cross functional efficiency across meter-to-cash (15%)
• Investigate and resolve customer issues and complaints related to meter maintenance to drive customer satisfaction and regulatory compliance (15%)
• Complete other managerial assignments and manage process improvement projects as appropriate (5%)

JOB SCOPE

• Lead DPL meter maintenance operational activities for meters across all customer segments including residential, small commercial and large C&I. Meter maintenance operational activities include managing field forces that are both in house or outsourced to improve productivity and safety, prioritizing the work streams and activities to ensure regulatory compliance, customer satisfaction and minimize revenue leakage, investigating and resolving customer complaints related to meter maintenance issues such as high bill field investigation. Manage the AMI vendor and field vendor to ensure contract compliance and align priorities.
• 'Travel: 20% travel time per year. Work is diversified in nature and requires initiative and judgment in determining prioritization of activities and appropriate course of action. Involves the understanding and application of business practices, guidelines and accounting principles. Decision making authority is primarily related to customer satisfaction and company remittance posting issues. The need to understand to total operating cost, benchmarking information and the ability to apply best practices are critical to achieve results that are world class. Number of personnel supervised includes the following: analysts, supervisors, clerical positions and bargaining unit employees. Total # of direct or indirect reports: up to 100

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's degree in Engineer, Business Management, Finance, Accounting, & 7-10 years in engineering, operations, business management.
• Experience in a fast paced work environment.
• Proven track record in managing vendor performance.
• Excellent Microsoft Access, Excel and Power point skills to deliver presentations to senior executives.
• Excellent written and oral communication skills, strong planning, organizational and problem solving skills, and attention to detail, initiative and the ability to effectively manage change and successfully complete multiple tasks under constantly changing conditions.
• In lieu of degree, 9-12 years of relevant experience.

PREFERRED QUALIFICATIONS

• Advanced degree preferred. 
• Experience in managing field force preferred; Bargaining unit management experience preferred.
• AMI/Smart Grid experience preferred