Sr External Affairs Specialist

Job Description

Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

To support the development and execution of External Affairs' activities for the Baltimore City service territory. Role provides planning, tracking and organization function for External Affairs Team. Responsible for planning and executing broad communications and targeted outreach activities to municipal and city officials. Position also serves as primary interface with local and state elected officials and their staffs who are in need of customer assistance for their constituents. Also responsible for developing and executing the appropriate strategies and day-to-day management of BGE city projects. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Identify and seek resolution of issues of city and local officials in a timely manner to enhance customer satisfaction and to minimize or eliminate potential negative publicity or response from city, local and state officials. (25%)
• Plan and support communication programs and strategic relationship building activities with city and municipal officials in support of Company's reputation, key stakeholder relationships and to raise awareness and garner support for company initiatives. (30%)
• On a regular basis assume role of External Affairs Manager when External Affairs Manager is not available. (15%)
• Develop and maintain a network of internal & external support resources in support of position's day-to-day responsibilities and special projects. (20%)
• Coordinate, manage, and develop internal schedules for the Daily Operations Call and the Government Affairs On Call systems. (10%)

JOB SCOPE

Requires detailed knowledge of Company's service territory, external political and government structures, BGE’s electric and gas operations and customer service policies. Requires development of effective relationships across all business units of company and with decision makers in the governmental, business and community sectors. Position utilizes communication, organization and facilitation skills. High degree of confidentiality is associated with the position. Work involves a moderate degree of independent decision-making, creativity, flexibility and ability to respond to emergencies on a 24/7 basis, as needed, and to attend to off-hour meetings/events. Much of the work is high-pressured with time constraints.

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's degree in political science, communications, business administration, and/or public relations AND 5 -8 years related experience in governmental affairs, customer service, communications, or relevant utility experience OR, in lieu of a bachelor's degree, 9-12 years stated experience is required.
• Proven ability to work in cross-functional teams, with experience in project management. Requires strong organizational skills.
• Strong communications skills both written and oral.
• Demonstrated skills in Microsoft products including Excel and PowerPoint

PREFERRED QUALIFICATIONS

• Master in Business Administration
• Demonstrated working knowledge of Company policies and procedures in areas of Customer Service, Credit and Collections and Construction and Maintenance.
• Leadership skills proven in the area of team building, issues management and process improvements.
• Proven ability to write detailed reports, letters and analyze quantitative data.
• Advanced Excel and PowerPoint Skills