Sr Travel & Expense Analyst - BSC (Hybrid)

Job Description

Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

The Support Services Supervisor is responsible for identifying, implementing, and maintaining systems and established policies and procedures in support of Exelon's expense management, credit cards, travel and vendor maintenance programs and identifying and implementing program and system enhancements. This role leverages strategic and collaborative methods while maintaining a strong system and financial control environments and leads audit and control functions for expense management, travel, and credit card programs while providing backup support for vendor maintenance. The Supervisor manages internal staff and has oversight of a third-party offshore support team, ensuring team's activities and results achieve goals and are in compliance with regulations, accounting principles and company policies. The Supervisor partners extensively with internal partners and functions across Exelon, as well as a wide range of external stakeholders - including offshore support provider, bank credit card provider, expense management/travel system provider, credit card and travel services providers to optimize credit card and travel programs for the company and external vendors. Building strong relationships, resolving disputes, and ensuring that customer satisfaction objectives are achieved are key to success.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Execute the company's expense management, credit card, travel and vendor maintenance programs to ensure regulatory, financial, and procedural compliance Manage day-to-day activities and provide leadership to the Support Services team Create and issue corporate credit cards to employees and oversee administration of the virtual credit card program Ensure monitoring of system information feeds and interfaces, partnering with internal and vendor IT resources to identify and resolve system issues that may arise Oversee month-end closing activities for the expense management program Maintain Support Services management model documentation Ensure vendor and credit card exceptions are escalated, partnering with Ethics & Compliance, Security and Audit on fraud and high-risk investigation and support as needed. 
• Initiate and build business partner and external stakeholder relationships to drive a high-quality customer and stakeholder support model Provide system and process training, support, and guidance to business partners across Exelon T&E processes and systems (i.e., corporate credit card holder inquiries) to ensure adherence to company standards, policies, and procedures Establish and manage the customer interaction to ensure that the support services programs are focused on the customers' needs and are delivering customer focused services and products Ensure timely response to internal and external customers and stakeholders across all means of communications, systems, and notifications 
• Drive evaluation, analysis, and implementation of continuous improvement initiatives Analyze and monitor metrics to assess overall team performance leverage industry best practices, to identify process and system improvement opportunities Evaluate enhancement opportunities to our support services system solutions; partnering with business, Treasury, HR, IT and external vendors and stakeholders to drive technology solutions that align to strategic priorities Maintain and leverage area intranet sites, SharePoint sites, and related mediums as tools for communication, education, and continued stakeholder satisfaction 

JOB SCOPE

Directly supervise and lead the Support Services team, providing customer service and support for all program requirements, while building and maintaining strong relationships with internal and external stakeholders. This role reports to the Manager, Travel and Expense Management Program Some travel required

Qualifications

Bachelor's degree preferred in business, accounting, supply, finance or similar discipline with a minimum of 6 years of related experience Demonstrated ability to lead teams in a dynamic environment with focus on attracting, developing, and retaining a strong team Excellent interpersonal, customer service, oral and written communication skills High degree of initiative, motivation, and problem-solving skills Customer service focused, including internal business and external business partner and vendor relationships Proficient in understanding and ability to use Microsoft 365 and Office tools, and ability to learn new technologies and tools

Experience with Expense Management system (Concur) and credit card programs, (virtual credit card for Accounts Payable and corporate credit card) implementation and on-going maintenance of systems and programs Demonstrated knowledge of implementing and managing third-party offshore services, including systems and structure.