Sr Mgr, Bus Support

Job Description

Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Provide leadership and administration to numerous business activities in support of the organization (e.g., Operations, T&S, Tech Services). Coordinate preparation and oversight of overall budget and work plan. Develop and coordinate the implementation of strategic initiatives to drive improved performance in SAIFI, CAIDI and Customer Satisfaction. Prepare the business scorecard, key performance indicators and facilitate the management review process. Provide leadership and administration to numerous business activities in support of the organization (e.g., Operations, T&S, Gas, IT). Coordinate preparation and oversight of overall budget and work plan. Develop and coordinate the implementation of strategic initiatives to drive improved performance in SAIFI, CAIDI and Customer Satisfaction. Prepare the business scorecard, key performance indicators and facilitate the management review process. Provide leadership and manage resources required to initiate, develop, and implement new business applications, work practices job aids and procedures, including application support of the newly implemented software applications such as Mobile Dispatch and GIS. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Coordinate the overall Capital and O& M budget for projects managed by BPS (Business planning and support) org. Establish and monitor business plans and business objectives. Balance cost control with expenditures necessary for emergency response. Overall responsibility and direction for project coordination and work planning/scheduling. (35%)
• Coordinate performance measurement and benchmarking initiatives through scorecard Performance Indicators and facilitate management review process for contractors who’s is doing work directly for BPS. (20%)
• Coordinate performance measurement and benchmarking initiatives through scorecard Performance Indicators and facilitate management review process. (20%)
• Develop and implement strategic initiatives designed to assure the highest levels of safety, productivity and customer services and achieve reliability and customer satisfaction goals. Provide overall support for alignment, consistency and success of safety, performance, reliability, and financial goals. (20%)
• Develop and implement strategic initiatives designed to assure the highest levels of safety, productivity and customer services and achieve reliability and customer satisfaction goals. Provide overall support for alignment, consistency and success of safety, performance, reliability, and financial goals. (20%)
• Facilitates communication with staff. Coordinates labor strategies involving employees covered under the Collective Bargaining Agreements. Develop methods to assess communication effectiveness and implement continuous improvement initiatives (10%)
• Investigate scorecard metrics performance gaps and provide remedial solutions. Coordinate intervention strategies in support of the organization. (10%)
• Investigate scorecard metrics performance gaps and provide remedial solutions. Coordinate intervention strategies in support of the organization. (10%)
• Provide input to corporate strategies and business plans. (5%)
• Facilitate open and honest communication with staff. Assure that upward communication is integrated into the process, including employee concerns and complaints. Develop methods to assess communication effectiveness and implement continuous improvement initiatives. (5%)
• Develop and maintain an environment that fosters a high-performance culture and learning organization. Leads management team in promoting diversity and inclusion. Serves as a change agent for business initiatives and assures the human element is understood and considered. Assures timely recognition of employee contributions. (5%)
• Provide input to corporate strategies and business plans. Coordinate the overall Capital and O& M budget. Establish and monitor business plans and business objectives. Balance cost control with expenditures necessary for emergency response. Overall responsibility and direction for project coordination and work planning/scheduling.

JOB SCOPE

Total Number of Direct Reports: 4 to 14 Management Total Number of Reports: 4 to 14 Management Financial Scope (Budget, Expenditures, Funding, Revenue, etc.) Coordinate Electric Operations line of business Budget of $250-300 million. Degree of Responsibility: The job requires daily interface with Senior Leadership within Electric Operations, contractors and external parties. The overall scope includes developing and coordinating working scope, bids, job packages and plans for significant cost savings initiatives, with full responsibility for developing outages, construction walkdown and final job acceptance to the organization. The ability to work independently is considerable, and requires scheduling activities with varying levels of management, developing and coordinating the Electric Operations financial prioritizations and business results processes, major initiatives for employee programs, and developing critical contacts within Electric Operations, as well as a variety of external organizations and consultants. Expectation is to make key decisions affecting the performance reporting, savings tracking, and employee activities. The position is highly visible and the ability to influence and build relationships across the organization, into the work force, and among the leadership team is critical.

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's degree in engineering or related field AND 10 or more years of related experience, including at least 4 years of managerial or supervisory experience, OR in lieu of bachelor's degree, 14 or more years of related experience is required.
• Demonstrated knowledge and understanding of electric distribution systems.
• Demonstrated ability to develop and implement process enhancements and efficiencies.
• Proven leadership ability in a high performance culture.
• Proven high-level management skills in coaching and developing business skills.
• Proven performance management skills including contractor performance management
• Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change.
• Demonstrated business acumen, customer awareness and ability to create value.

PREFERRED QUALIFICATIONS

• Graduate Degree or Graduate level work in Engineering, Business Administration or related field
• Project Management experience.
• Experience in budget development.
• Demonstrated commitment to harness the strengths of individual differences for the common good of the corporation and its employees.