Regulatory Assessor

Job Description

Description

At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!

PRIMARY PURPOSE OF POSITION

This position is a single point of contact with the New Jersey Board of Public Utilities (BPU), Delaware Public Service Commission (PSC), Maryland PSC and other regulatory agencies focusing on customer complaints and investigations. Manage the informal complaint process. Provide support and compliance expertise to key stakeholders. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

Accountibility

• Manage the informal complaint process for consumer complaints for credit-related and simple billing issues, including investigation of the customer’s dispute, compliance with the tariffs and regulations, along with Company policies. 60%
• Prepare accurate, detailed and timely response that completely address the customer's concern as well as states the appropriate Company position. Engage internal departments (as needed) for additional information and follow-up tasks. 20%
• Complete root-cause analysis to determine if a customer was justified in contacting the commission and/or regulatory agencies based on the tariffs, regulations or Company policies. Responsible for documenting justified complaints as well potential process improvements. This includes interaction with the process owners by providing interpretations of the regulations violated and collaboration for appropriate corrective actions. 10%
• Assist Senior Regulatory Assessors with formal complaint process including appearance at hearings as a company witness and custodian of records. 10%

JOB SCOPE

Manage consumer complaints. Violation response and complaint analysis including follow up for corrective actions.
Provide support to the Senior Regulatory Performance Assessors Manage and maintain a good working relationship
with the external customers at the New Jersey Board of Public Utilities (BPU), Delaware Public Service Commission (PSC),
Maryland PSC and other regulatory agencies along with internal customers including the Office of Consumer Advocates,
External Affairs, Regulatory and Legal and other internal departments.

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business, Engineering, or related discipline AND 2 - 5 years relevant business experience, or in lieu of Bachelor’s degree, a minimum of 6 - 9 years relevant business experience is required.
• Demonstrated proficiency in the SAP system.
• Customer driven with excellent oral and written communications skills and basic analytical, problem solving and project management skills.
• General knowledge of the BPU/PSC regulations and company policies.
• Ability to analyze data and general problems, interpret and recommend alternative courses of action.
• Demonstrated ability to set up and maintain computerized and non-computerized tracking and filing.

PREFERRED QUALIFICATIONS

• Bachelor's degree
• Excellent planning and organizational skills, ability to handle and follow through on multiple tasks and prioritize work.
• Demonstrated proficiency in PC software package such as Microsoft Word, Excel, and PowerPoint.