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(ComEd) Business Support Supervisor (Business Analyst)

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Location: BOLINGBROOK, IL, United States
Organization: ComEd
Job ID: 245600
Date Posted: Mar 1, 2023

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!



Financial and or budgeting experience required.


Provide daily oversight for Construction Order Clerks.  Analyze key performance indicators to assess the effectiveness of regional operations plan. Plan and coordinate business specific initiatives to assure the highest levels of support to the region.  Assist the regional organization by helping meet O&M, Capital and work Category budget and forecast commitments.  Ensure you and your team achieve safety, reliability, and productivity goals. Ensure departmental schedules, budgets, business goals and strategic initiatives are aligned and executed in support of overall Exelon Utility goals. Coordinate the departmental scorecards, key performance indicators and corrective actions, business continuity plan and escalated customer complaint resolution. Coordinate the weekly resource loading including vacations and training with Work Management for development of levelized schedules. Maintain on-going communications with various regional groups in areas such as decision analysis, technical needs, planning and execution of special projects.

Position may be required to work extended hours, including 24x7 coverage during storms or other energy delivery emergencies.



  • Coordinate implementation and execution of regional business plan initiatives.
  • Plan, coordinate, and direct Clerical employees to assure the highest levels of customer service and to achieve safety, reliability, and productivity goals.
  • Develop regional work down plans for emergent and scheduled work backlogs.
  • Act as the region point of contact for resolution of escalated complaints, including coordination for both internal and external stakeholders.
  • Coordinate regional key performance indicator analysis (Operational and Financial), forecast, and identify corrective actions.
  • Coordinate emergency response to restore continuity of service to customers, requiring 24-hour on-call responsibilities and varied work schedules, as required by business needs.
  • Coordinate the business continuity plans for the region/department.
  • Coordinate the regional weekly resource loading including vacations and training with Work Management for development of levelized schedules.

Financial Scope (Budget, Expenditures, Funding, Revenue, etc.) Assist in review and development of corrective actions for a Construction and Maintenance budget of $25 - $50 Million.

Support operations in emergency response to restore continuity of service to customers by serving in various Storm Restoration Plan roles requiring 24-hour on-call responsibilities.

Responsible for the day-to-day supervision of Clerical employees, assessment, and development of corrective actions to improve productivity, resource utilization, labor strategy, adherence to standards and work practices, and regional performance indicator performance. Monitors and performs gap analysis on the implementation and execution of maintenance and reliability programs. Coordinate the execution of the business plan initiatives and resolution of escalated customer complaints. Support operations in the management of the operating budget.


  • Bachelor’s Degree and 5-8 years of experience in various engineering, construction or operating assignments, OR 9-12 years of industry experience without a degree.
  • Successful completion of Supervisory Assessment.
  • Demonstrated knowledge of collective bargaining agreements.
  • Demonstrated knowledge of environmental and regulatory compliance.
  • Proven leadership ability in a high performance results driven culture.
  • Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change.
  • Demonstrated ability to develop and implement process enhancements and efficiencies including new technology.
  • Demonstrated business acumen, customer awareness and ability to create value.

  • Financial and budgeting experience.
  • Supervisory experience.
  • Demonstrated ability to achieve results for performance improvement in safety, productivity, customer relations and reliability consistent with the annual Utility/Department/Region scorecard metrics.
  • Demonstrated experience in negotiations and providing strategic input on labor relation strategies.
  • Demonstrated commitment to harness the strengths of individual differences for the common good of the corporation and its employees.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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