Sr Business Analyst

Job Description

Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.
 

PRIMARY PURPOSE OF POSITION

Sr. Business Analyst supports the Customer Flight Path (CFP). The CFP is a comprehensive portfolio of investments to provide a world-class experience to our customers.  The investments are primarily digital IT investments and use Agile and SAFe to deliver enhancements that improve the customer experience.  Perform detailed analysis and prepare comprehensive reports to support business operations. Conduct complex modeling, forecasting, trending, variance analysis, business case development, and other general financial and operational analysis. Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.). Research and provide statistical financial and operational information. Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs). Develop, organize and present performance reports for both internal and external use. Develop and conduct short-term and long-range business planning. May develop, implement, evaluate or lead projects or initiatives (e.g., business plan or process improvement initiatives). Provide broad analytical and operational support to the business unit. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Develop and conduct short-term and long-range business planning. Conduct complex modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e.g., operational effectiveness, budget, resource, workload, workforce and capacity utilization, competitor, etc.).
• Oversee project authorizations, assisting in driving forward portfolio risk mitigation. Ensuring standardization of portfolio benefits management process. Memorializing best practices for product management. Consult on agile transformation efforts. Spearhead components the change management plan.
• Assist in vendor management activities including, contract management (e.g., scope of work development, adherence, and change request). Reviewing monthly accruals and forecasts from vendors for improved vendor management practices.  Invoice processing. Contractor onboarding, access approvals, ensuring trainings are complete, network access and off-boarding if required.
• Responsible for organizing and delivering reporting associated with the Customer Flight Path portfolio of projects. Prepare and analyze comprehensive and detailed reports.
• Schedule, develop agenda and organize content for monthly and quarterly meetings.
• Support the organization’s agile transformation efforts and change management efforts.
• Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations.
• Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.) and make recommendations for improvement.
• Track, maintain, analyze and provide current information on the operation's business scorecard or key performance indicators (KPIs).
• Perform analysis of the operation's cost elements to ensure effective and efficient operations.
• Develop, organize and present detailed performance reports for both internal and external use.
• May develop, implement, evaluate or lead projects or initiatives (e.g., business plan or process improvement initiatives).
• Provide broad analytical and operational support to the business unit.

JOB SCOPE

• This is an individual contributor position that works independently with only general direction, relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals. The position regularly mentors less experienced colleagues.
• Position requires routine interaction with key internal and external stakeholders, executives, directors, managers and staff across the organization.
• May require working extended hours and/or shift work to support business operations.

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business or Engineering AND 5 - 8 years related business experience, or in lieu of Bachelor's degree, a minimum of 9 - 12 years relevant business experience is required.
• Comprehensive understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., asset management, electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs, transmission operations and planning).
• Advanced proficiency in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, Project), specialized business technologies and applications (e.g., workforce management, project management, PassPort, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management) to retrieve and analyze data in support of business needs.
• Ability to provide in-depth analysis and apply managerial accounting concepts, customer intelligence gathering, forecasting, staff planning, scheduling, analytical and statistical problem solving, financial, accounting, business and budget analysis.
• Demonstrated strong analytical skills for project evaluation including analysis of complex projects with economic, financial, risk and decision analysis. Proficient in business case development and ability to effectively present business cases to business unit leadership.
• Customer driven with good oral and written communications skills and strong analytical, problem solving and project management skills.
• Comprehensive knowledge of the practices, procedures and principles of performance analysis (trending, root cause and gap analysis) benchmarking and audit compliance. Ability to analyze organizational data and complex problems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets.

PREFERRED QUALIFICATIONS

MBA or relevant advanced degree.

Knowledge / proficiency in Agile and SAFe.

Project management experience.