2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Manager AMI Project Support - Operations (Hybrid/Not Fully Remote)

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Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 245396
Date Posted: Dec 13, 2022
Job: Customer Service

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Job Description


Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.


Responsible for overseeing all aspects of meter operations. Manage the personnel and activities of a team to provide operational support for all meter reading systems and AMI data analytics platform. Establish, maintain, and improve policies, processes, and procedures for monitoring system health and initiating remedial actions as necessary. Interface with internal customers such as Billing, Engineering, and IT to ensure the integrity and security of data acquisition and transfer. Partner with field and back-office teams to drive continuous improvement initiatives to support adherence to targets for relevant KPIs. Maintain relationship with external vendors to develop business cases and implementation plans for new metering and analytics technology that offer value to the business and our customers. Conduct strategic planning and goal setting to meet the short-term and long-term needs of the organization. Champion the adoption and increased use of smart meter data across the business. Attract, build, cultivate, and retain diverse team talents focused on equity and inclusivity to deliver productivity. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


  • Focus team to deliver accurate meter readings on time and ensure KPI target adherence. Ensure processes for remediation efforts are functional and efficient 
  • Leverage strategic planning to align continuous improvement efforts with business planning and investment management. Incorporate emergent data and technology into business processes. 
  • Manage relationships with employees, customers, vendors, and other departments to ensure strong operational effectiveness, business continuity, and audit compliance. 
  • Cultivate a high functioning team that values and develops all of Exelon's Core Competencies. 


  • Lead the daily activities of personnel to support effective metering operations that allow the delivery of accurate and on time readings to downstream processes
  • Cultivate relationships with internal and external stakeholders develop strategic initiatives in pursuit continuous improvement.
  • Use judgement to prioritize activities of team and communicate progress on departmental objectives to leadership.



  • Bachelors in Business Administration or other relevant discipline
  • 8 - 10 years of utility experience or consulting to utilities
  • Excellent interpersonal skills and diplomacy
  • Ability to direct the work activities of others, primarily buiness analysts, contractors and consultants
  • Demonstrated knowledge of principles of operational excellence, project management, and business process improvement


  • Advance degree in business or engineering or related discipline
  • Demonstrated ability to develop and implement process enhancements and efficiencies including technology and performance.
  • Demonstrated business acumen, customer awareness and ability to create value




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