2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Utility Dispatcher I

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Location: BALTIMORE, MD, United States
Organization: Baltimore Gas & Electric Co
Job ID: 245186
Date Posted: Dec 9, 2022
Job: Field Services

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Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


- Receives, analyzes, and prioritizes incoming work, including emergency and priority work, and promptly assigns and dispatches to the appropriate field resource to fulfill customer commitments or to mitigate and/or correct potential and real emergency situations.

- Responsible for providing support to field crews including but not limited to customer information, service information, prints, backup assistance, etc.

- Responds to inquiries from internal and external customers including the Customer Call Center, other Company departments, as well as municipal, state, and emergency service agencies.

- Uses various Company computer applications and systems including, but not limited to: Mobile Dispatch System (MDS)/Skyview, Customer Care and Billing (CC & B), Meter Data Management (MDM), Utility IQ (UIQ) Head - End System, Atlas/GNI, Documentum, Gas Outage Management System (GOMS), Maximo, Gas Service System (GSS), Gas Leak Survey System (GLSS), Inside Gas Meter System
(iGMS), WMS, and Flowable Fill Ancillary System (FFAS), ITRON, Cititrak311.

- Employees subject to working weekends, evenings, holidays, rotating shift schedules and mandatory overtime due to operating conditions such as: catastrophic storms and other critical times.


- Minimum:

- Knowledge of BGEs Service Territory.

- Basic knowledge of field related processes and procedures of Gas and Electric Field Services and BGEs electric Smart Grid.

- Operational knowledge of BGEs computer systems and applications.

- Demonstrated ability to:

- Effectively plan, schedule, manage and coordinate daily work activities of multiple crews/field organizations

- Coordinate work across several departments

- Ability to understand company software and computer applications

- Strong multi-tasking abilities

- Communicate effectively both orally and in writing

- Work independently using sound judgment and logic

- Has strong interpersonal skills and ability to work in a team environment

- Ability to work under pressure and to handle high volumes of work accurately

- Minimum of two years work experience in a field organization, relevant field oriented functions or equivalent combination of formal education/training and experience.


Senior Qualified

Number of positions -2

Location-Front Street


Reports To:


Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster

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