Contractor Liaison

Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities: Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Process all service requests for new residential/commercial construction, upgrades, demolitions, increase of loads, etc.

- Initiate and track these requests in CIMS, Passport, & Fieldbook.

- Process and schedule service installations gas

- Prepare and track service contracts.

- Provide support for Design and Construction Consultants.

- Provide a single point of contact for builders and customers for new residential/commercial construction, upgrades, demolitions, etc.

- Maintain files for each project.

- Process, Duplicate and Distribute Work Order Packages for Field Construction Work.

- Provide a positive Customer Experience – positive customer interactions are required.

• • Address customer concerns in a timely manner, with accuracy and kindness
  • Respond to customers for a variety of reasons including but not limited to incomplete applications, contract questions and demo requests

- Utilize excellent written and verbal communications.

- All work is performed on-site at the PECO Berwyn or Warminster service building five (5) days a week

Minimum Requirements:

1. Associates Degree in engineering or business related field with a minimum of one (1) year experience in a customer contact role.

or High School diploma with a minimum of three (3) years’ experience in a customer contact role.

2. Demonstrated excellent telephone and written communication skills.

3. Literacy in CIMS or related customer management system. 

4. PC skills including but not limited to WORD, EXCEL and ACCESS.

5. Excellent attendance record.

6. Valid driver's license.

Qualifications

Preferred Requirements

1. Four-year college degree or High School diploma with a minimum of three (3) years’ experience in a customer contact role.

2. Minimum of one (1) year work scheduling and/or dispatching experience.

3. Negotiating skills.

4. Knowledge of PassPort system.

5. Experience interpreting and understanding distribution maps and electric terminology.

6. Knowledge of gas rates, rules and tariff.