2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Sr Supvr of Energy Efficiency Analysts

This job posting is no longer active.

Location: , Hybrid Remote, United States
Organization: PHI Service Company
Job ID: 244874
Date Posted: Dec 6, 2022
Job: Customer Service

Share: mail

Job Description

Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Plan, direct and monitor the activities of Energy Efficiency Support Analysts non-exempt line employees. Maintain and deliver optimum quality of service to customers, and maximize employee productivity. Implement standards and programs to improve processes and increase customer satisfaction. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Direct non-exempt line employees in day-to-day activities. Coordinate and evaluate scheduling of work within the area. Schedule overtime when required. Develop scheduling process to create efficient processing of workload among employees. Review and approve daily reports on expenditures (e.g. daily time sheets). (35%)
  • Evaluate employee performance and develop programs / meetings to enhance employee's job skills and motivate employee towards department goals. (25%)
  • Design, implement, and monitor identified process/procedural improvements. (20%)
  • Interface with other business units to ensure timely completion of work and identified process/procedural improvements. Manage, direct and supervise the servicing of customer special needs (10%)
  • Establish and maintain a safe work environment for subordinates within the department (10%)


JOB SCOPE

  • Direct day-to-day supervisory responsibilities over bargaining unit or non-exempt line employees.
  • Promotes customer and employee satisfaction
  • Decision-making authority is related to completion of departmental scheduled workload
  • Work is subject to frequent/daily review.
  • Impact to budget is moderate and is reflective of management of daily workflow and implementation of process improvements.

Qualifications

MINIMUM QUALIFICATIONS

  • 5 - 8 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience
  • 4 or more years internal supervisory experience (e.g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment
  • In-depth knowledge of collective bargaining agreements (CBA) and related procedures, policies and processes
  • Advanced understanding of applicable systems and technology (e.g., customer information system, electronic hand-held meter reading equipment, etc.)
  • Demonstrated computer literacy
  • Strong written and oral communication skills


PREFERRED QUALIFICATIONS

  • Bachelor's degree
  • Power BI and Data Intelligence Tools experience
  • Process Documentation and Process Improvements
  • Strong Financial Acumen
  • Energy Efficiency Program experience
  • Understanding of Regulatory Assets

 

 

 

Share: mail
 

Similar Jobs

Manager Support Services - Meter Planning (Hybrid/Not fully Remote)

Hybrid Remote, United States
Baltimore Gas & Electric Co

Manager AMI Project Support - Operations (Hybrid/Not Fully Remote)

Hybrid Remote, United States
Baltimore Gas & Electric Co

Sr Supvr Customer Service

Hybrid Remote, United States
PHI Service Company

Sr Quantitative Analyst - Rec & Analytics

Hybrid Remote, United States
Baltimore Gas & Electric Co

Frequent Job Searches

Recently Viewed Jobs

Most Recent Job Searches

Relevant Jobs

Personalize this site