Interconnection Specialist (Hybrid)

Job Description

Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

The Interconnection Specialist plays a central role in the Distributed Energy Resource [(DER) DERs include: solar, batteries, wind turbines, etc.] interconnection process, by efficiently and accurately processing customer and developer applications for interconnection, and acting as the primary point of contact for applicants throughout the interconnection life cycle. The Interconnection Specialist has primary responsibility to establish and maintain positive, effective working relationships with developers and customers seeking to interconnect DERs to the distribution system, while delivering a Premier Customer Experience throughout the process.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Develop and maintain productive relationships with customers, developers, contractors, and other stakeholders to ensure a Premier Customer Experience with the interconnection process. Act as primary liaison with applicants throughout the interconnection life cycle to address their needs and expectations. This includes assisting applicants with navigation and use of online interconnection tools; and providing guidance to, and resolving a variety of issues for, applicants such as applicable regulatory requirements and tariffs, and addressing incomplete or inaccurate applications. 
• Process customer and developer applications for interconnection of DERs, received either via the online interconnection application tool, email, or via hard copy application. This includes initial review of applications for completeness and technical accuracy and processing associated payments from customers. 
• Manage the timely, efficient processing and transfer of required interconnection documentation (e.g., applications, study agreements, contracts, certificates of completion, permission to operate) with customers and developers 
• Build and leverage effective working relationships with internal process stakeholders, and facilitate timely, efficient workflow between stakeholder organizations including Capacity Planning, Project Management, New Business, Net Metering, Billing, etc. 
• Ensure accurate and timely input of information into the tool, including communications with applicants, uploading relevant documentation, and maintaining current application status. 
• Interface with various Exelon enterprise programs and systems (e.g., Asset Suite 8) to facilitate processing of interconnection applications, and produce status, performance, and other process reports, as needed. 
• Assist with management of metrics and resource performance including cycle times and workload volumes. Report performance to appropriate internal and external stakeholders and management. 
• Assist with the management of special interconnection related process improvement projects. 

JOB SCOPE

• The Interconnection Specialist is generally the primary point of contact with for interconnection customers and developers seeking to interconnect DERs to the distribution system. As such, this role has responsibility to establish and maintain positive, effective working relationships with developers and individual customers, and ensuring a Premier Customer Experience throughout the process.
• The Interconnection Specialist communicates the status and next steps for interconnection applications with developers and individual customers. The Interconnection Specialist works as part of the team to manage process improvement projects.
• The Interconnection Specialist also becomes the customer 'point person' for interconnection projects and ensures the timely transfer of information with customers and developers, while facilitating efficient, seamless processing of the customers' applications throughout the interconnection life cycle.
• This role is critical to the successful implementation of customer interconnection projects, and continued compliance with regulatory requirements for interconnection of distributed generation facilities.
• Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Qualifications

MINIMUM QUALIFICATIONS

• Minimum Bachelor's degree with 2-5 years of experience; or in lieu of a degree, must have minimum of 6-9 years of relevant business experience.
• Experience demonstrating skill providing a Premier Customer Experience, including: Investigating, resolving and following up on customer inquiries; Using a customer information system to verify applicant information, if necessary,
• Experience demonstrating skill building and maintaining professional relationships.
• Experience demonstrating skill using PC-based word processing, spreadsheet, database, presentation, and e-mail software and the Internet portal to perform work functions.
• Ability to understand basic electrical concepts (e.g., voltage, current, power, energy)
• Ability and willingness to adhere to applicable safety regulations and policies, and to demonstrate a commitment to safety.
• Must successfully pass a Criminal History Background Check which consists of a 7-year criminal records check for felony convictions, if applicable Preferred:

PREFERRED QUALIFICATIONS

• Knowledge of solar, batteries, utility distribution grid interconnections and net metering.
• Working knowledge of enterprise programs and systems that enable distribution interconnections, such as Asset Suite 8, GIS, customer information systems, etc.
• Associates or Bachelor's degree in engineering or a related technical field
• Knowledge of regulatory issues affecting DER interconnection and metering.
• Experience demonstrating skill identifying trends/metrics and/or recommending best practices for policies and procedures.
• Working knowledge and understanding of how to ensure compliance with interconnection regulations.
• Experience demonstrating skill using utility or industry customer information systems.