2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Assoc Account Representative

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Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 242803
Date Posted: Sep 30, 2022
Job: Marketing

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities � Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

PECO establish, develop and maintain professional relationships with the key managers and decision makers of assigned customer accounts. Leverage internal and external relationships in the development of business plans to meet customer needs regarding service delivery, billing and credit issues. Under the guidance of Regional Manager, perform account management tasks, i.e. creation of Business Plans, development of critical facility information, monitor billing/ credit issues, secure load response commitments, process new business requests, respond to reliability issues, provide outage management information, maintain accounts in Customer Relationship Management database. Be available for after-hour duty responsibilities. Provide open communication with customers concerning: Rate changes, Customer Choice, Energy Efficiency Programs and emergency response to drive and improve customer satisfaction. Consult with Sr. Account Representative for additional guidance. PECO Assist Account Management personnel in coordinating market segment's efforts to implement customer business plans. Complete data requests that are analyzed for market segment application, and complete assigned tasks that contribute to the total account management effort. Develop skills to address customer concerns, and otherwise assist in the efficient operation of account management activities. Position may be required to work extended hours, including 24 x 7 coverage during storms or other emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Act as single point of contact to Large Commercial and Industrial customers to improve customer satisfaction. Responsibilities include, but are not limited to, coordinating the work of multiple departments to affect the installation of new or expansion of existing electric service, presentation and execution of all appropriate service contracts and associated paperwork (where applicable), and coordinating restoration and analysis of interrupted service, including providing 24/7 on-call accessibility. (35%)
  • Assist Account Managers and Manager � Customer Accounts in coordinating and managing programs within the specific market segment, such as curtailment, collections and sales goals. Also, the promotion of cost efficient delivery services to customers (30%)
  • Establish and develop strong professional relationships with the decision makers and key managers of assigned accounts with the intent of implementing customer load management strategies, which benefit the company through providing curtailment during peak load periods. (25%)
  • Support Account Managers and leadership by establishing and maintaining necessary departmental interfaces to meet customer concerns. (10%)
  • Under the guidance of Regional Manager, create Key Account Business Plans and develop critical customer facility information to maintain record of customer information and business overview. Gather relevant information regarding service issues, equipment overview, on-site generation, etc. (10%)
  • Assist in accumulating internal and external data on customers as well as investigating customer requests. (10%)
  • Effectively manage outstanding customer debt with the timely resolution of billing and credit issues. Proactively establish customer payment procedures, which minimize exposure to bad debt and maximize the company's margin. (10%)
  • Communicate company policies and procedures to the customer regarding rates and riders, including changes and additions that could impact the customer's energy management and purchasing. (10%)
  • Coordinate service requests with other departments to focus on providing reliable energy supply/service and customer satisfaction (10%)
  • Input and maintain all specific and pertinent customer information utilizing Customer Relationship Management database for use in gathering intelligence on customer operations. (5%)
  • Learn all necessary computer applications and attend all training courses related to the Energy Services Organization. (10%)
  • Perform special projects and assignments as deemed appropriate by Regional Manager.Coordinate and manage business unit initiatives within ESO, including report preparation and tracking.


JOB SCOPE

PECO

  • Activities are direct in nature and involve the coordination of customer activities, such as electric service delivery, installation, reliability of electric and gas service, billing and credit issues, load management initiatives and products related to delivery services to insure increased customer satisfaction.
  • Work involves internal and external contacts that require superior resolution regarding customer satisfaction, service delivery and billing and credit issue resolution. Contact requires tact and persuasiveness to facilitate customer service.
  • Overall budget impact is minimal. Impact on day-to-day operations focuses on service delivery and customer service satisfaction on a specific customer level.
  • Ensure safe work performance.

Qualifications

MINIMUM QUALIFICATIONS
  • Bachelor's degree with 0-2 years experience, or in lieu of bachelor's degree, must have minimum of 4-6 years of diverse business experience, either internally or externally.
  • Emphasis should be in customer service and sales.
  • General written and oral communication skills, technical and financial aptitude, proficient computer skills, strong relationship building, sales and negotiation experience, and customer service orientation.
  • Receives regular feedback, guidance and direction.
  • Job requires a valid driver's license and use of personal vehicle.
  • Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.

PREFERRED QUALIFICATIONS

Bachelor's Degree is strongly preferred, in the business or engineering field.



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