2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Assoc Business Analyst

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Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 242897
Date Posted: Sep 29, 2022
Job: Customer Service

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities � Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Perform analysis of customer accounts to address high billing disputes and complaints filed with the Pennsylvania Public Utility Commission (PA PUC) to ensure company is compliant with company policies, practices, regulatory specifications, and consumer obligations. Prepare standard reports to support business operations. Monitor and coordinate activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.).

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES

Duties include but are not limited to:

  • Address customer disputes and inquiries regarding high bills, credit and collections, payment arrangements and applications for new service.
  • Provide resolution to disputes and inquiries for ensuring company is in compliance with company policies, practices, regulatory specifications and customer obligations.
  • Resolve customer disputes in a prompt and timely manner.
  • Work collaboratively with internal colleagues and partners to facilitate a timely and accurate resolution.
  • Communicate effectively and professionally with customers through various channels.
  • Educate customers on energy conservation methods, programs, and services.
  • Support the short-term and long-range business planning process.
  • Maintain a positive, empathetic, and professional attitude toward customers always.


JOB SCOPE

  • This is an individual contributor position that works under direct supervision and follows standard procedures to accomplish assigned tasks. This position is expected to resolve general questions and problems and determines when to refer more complex issue to higher levels.
  • May require working extended hours and/or shift work to support business operations.

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor's degree in Business or Engineering AND 0 - 2 years relevant business experience, or in lieu of Bachelor's degree, a minimum of 4 - 8 years relevant business experience is required.
  • Basic understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., asset management, electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs, transmission operations and planning).
  • Basic proficiency in standard software applications (e.g., Microsoft Word, Excel, Access, PowerPoint, Project), business technologies and specialized business applications (e.g., workforce management, project management, PassPort, Brio, CIS, EPS, Business Objects, SAP planning, business modeling, forecasting, voice response unit, automatic call distributors, work management, outage management).
  • Ability to provide basic analysis and apply managerial accounting concepts, customer intelligence gathering, forecasting, staff planning, scheduling, analytical and statistical problem solving, financial, accounting, business and budget analysis.
  • Basic analytical skills for project evaluation including analysis of departmental projects with economic, financial, risk and decision analysis. Limited experience in business case development.
  • Customer driven with good oral and written communications skills and basic analytical, problem solving and project management skills.
  • Knowledge of the practices, procedures and principles of performance analysis (trending, root cause and gap analysis) benchmarking and audit compliance. Ability to analyze organizational data and basic problems, interpret and recommend alternative courses of action.


PREFERRED QUALIFICATIONS

  • Bachelor's degree
  • Demonstrated knowledge of company policies, practices, procedures, and regulations that must be followed as it pertains to customer account information.

 

 

 

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