2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Sr Business Program Manager (Channel Manager) - Hybrid

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Location: OAK BROOK, IL, United States
Organization: ComEd
Job ID: 242361
Date Posted: Sep 27, 2022
Job: Logistics/Supply Chain

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities: Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable, and affordable energy to our customers, strengthening our communities, supporting a clean energy future, and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities, or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking, and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

 


PRIMARY PURPOSE OF POSITION

This sales/marketing related individual-contributor role will be part of the newly formed Commercial and Industrial (C&I) Customer Journey Team. In this role, the Sr. Business Program Manager, Channels will develop, manage, and evolve a network of external outreach professionals focused on driving awareness and participation in energy efficiency programs; oversee marketing and event planning with internal marketing and external vendors; work on cross-functional teams within ComEd to drive strategic initiatives, customer participation, cross-promotion, and otherwise ensure a positive customer experience.

This position will require project management experience, e.g., the ability to develop business plans, project charters, and performance metrics in support of business objectives; to manage requests for proposals (RFPs) and awarding of contracts to subcontractors; to ensure organizational alignment with management models and principles and best practices; to perform financial and operational reporting, data analysis and modeling, quality assurance, and change management. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.
 

PRIMARY DUTIES AND ACCOUNTABILITIES
 

Manage procuring services from a diverse group of subcontractors and vendors, from issuing RFP’s through to awarding contracts. Lead external subcontractors responsible for driving C&I customer participation. Provide ongoing oversight of service providers to ensure they seamlessly support internal sales and outreach efforts.  Develop applicable performance metrics in conformance with the overall portfolio; track performance and provide feedback and corrective actions as necessary. Manage program budget, monthly estimates, and accruals. Prepare, review, and analyze reports, controls, and other financial & operational information needed for ongoing program and special projects. Provide regular leadership updates on outreach performance. (30%) 

 

Lead development, implementation, evaluation, and reporting/tracking of projects, programs, and business initiatives involving the Customer Journey Team. Provide project management support including but not limited to business plan development, requirements analysis, stakeholder analysis and communications, scope, schedule, budget, prioritization of deliverables, performance measurement, reporting and tracking, change management, training, and quality assurance. (30%)

 

Manage marketing, communications, and events in support of outreach supporting C&I market segments and portfolio in coordination with internal marketing team and outreach subcontractors. (20%)

 

Provide continuous business value by applying strong analytical skills; apply a questioning attitude and in-depth analysis tools and techniques for tracking, forecasting, driving sales, fostering innovation and continuous improvement, and short- and long-term planning. (20%)

 

 

POSITION SCOPE

Individual contributor position that works independently with only general direction, relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals. The position regularly involves participation in cross-functional teams and mentoring less experienced colleagues.

Proactively lead joint planning processes with internal and external channel stakeholders to develop mutual performance objectives, targets and critical milestones associated with productive cross-functional relationships.  Coordinate regular meetings to provide updates, collect feedback, train, provide guidance and promote networking. Develops and tracks key milestones.

 

Develop, maintain, and expand relationships within ComEd’s customer-facing channels; lead RFP process for contracting and managing a network of external outreach professionals to drive energy efficiency portfolio related participation. 

 

Manage marketing plan and budget for C&I programs; lead coordination of segment-based marketing and events to drive awareness of/participation in energy efficiency and Customer Solutions programs. Collaborate with other teams within EE, Customer Solutions, and ComEd to develop cross-promotion opportunities. 

 

Minimize potential conflict across internal and external channels via excellent communication and planning skills and a cohesive approach to channel management responsibilities. Manage all customer relations’ issues arising out of energy efficiency programs.

 

Leverage reporting systems to track program effectiveness, report on channel performance metrics, and ensure QA/QC; includes but is not limited to Salesforce CRM and PowerBI.

 

Qualifications

MINIMUM QUALIFICATIONS

  • Bachelor's degree in a business or S.T.E.M. field with a minimum of 5 - 8 years related business experience OR in lieu of bachelor's degree, High School diploma and 9 - 12 years related business experience.
  • Comprehensive understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
  • Advanced proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
  • Demonstrated business acumen and ability to create value with strong problem solving, analytical/financial, negotiation, and conflict management skills and a willingness to accept increased responsibilities.
  • Demonstrated ability to build consensus, establish trust, meet critical deadlines, communicate effectively, and accept accountability of multiple tasks.
  • Customer driven with demonstrated excellent written and oral communication skills and ability to interact with people of all levels.
  • Demonstrated ability to develop and implement process enhancements and efficiencies including new technology


PREFERRED QUALIFICATIONS

  • Channel/program management experience
  • Sales background with Salesforce/CRM experience
  • RFP and vendor management
  • Strong project management and problem-solving skills
  • Experience in marketing and event planning
  • Customer-service oriented
  • Accustomed to high volume and fast-paced work environment
  • Excellent written, verbal and presentation skills
  • Demonstrated strong analytical skills for project evaluation including analysis of complex projects with economic, financial, risk and decision analysis. Proficient in business case development and ability to effectively present business cases to business unit leadership.
  • Comprehensive knowledge of the practices, procedures, and principles of project management. Certification as: Certified Associate in Project Management (CAPM) OR Project Management Professional (PMP) OR Six Sigma Black Belt

 

 

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