2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Sr. Systems Engineer - BT Turret

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Location: PHILADELPHIA, PA, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 242292
Date Posted: Sep 1, 2022
Job: Information Technology - Staff

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

JOB SCOPE

Position is responsible for British Telecom Trader Voice equipment and UC engagement as the primary technical liaison to business and stakeholders, requiring the gathering requirements, managing critical and direct communication lines with front line users, business managers, and development leads. Maintain awareness of future growth expectations, planning, and migrations by the command-and-control groups.

PRIMARY PURPOSE OF POSITION

Sr. Systems Engineer will possess the experience and skills to design and support in an advanced role within the Exelon IT organization by providing expert technical guidance, direction and insight to project managers and stakeholders regarding IT system solutions and improvements being deployed within the enterprise environment. . Must possess expert and skillful abilities to design and drive high priority and complex IT system initiatives and project design solutions [to include both cloud, non-cloud and hybrid cloud models]. The Sr. Systems Engineer will be expected to provide technical leadership to support delivery and maintenance of IT solutions supporting Exelon. Must have the ability to evaluate IT infrastructure and application solutions and make recommendations for supporting and improving application and data workloads within these hosting models. Demonstrate expertise for design, configuration and deployment, of current hosting services to support virtual hosting technologies, software defined datacenter technologies, hyper-converged datacenter hardware solutions, and software tools. This role will work in collaboration with other IT teams, leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Participate in command-and-control architecture development from idea to plan, design, and integration and implementation for the relevant environments to meet stakeholder requirements.
  • Management of high-visibility initiatives affecting any command-and-control technologies.
  • Owning the delivery of a variety of concurrent projects in varying scale.
  • Overseeing the implementation of new sites into the command-and-control environment.
  • Experience with NICE voice recording and compliance assurance solution for complete lifecycle management of data.
  • Alert operations/support teams to any performance issues affecting the command-and-control environment
  •  Provide troubleshooting assistance/escalation to support teams as needed for critical production issues and incident management and reporting
  • Assist with complex moves/adds/changes to the environment as needed
  • Work with operations teams to measure, track, and improve uptime, capacity, and performance of voice trading system environment
  • Work with technology operations managers to develop trending analyses and eliminate recurring incidents
  • Support QA teams in regression testing functionality and stress testing from a command-and-control perspective
  • Keeping up with current IT security initiatives and patching.

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Qualifications

MINIMUM QUALIFICATIONS

  • Must have expert knowledge of British Telecom Trader Voice equipment, turret operations, design practices and components including, but not limited to:
  • Excellent analytical, troubleshooting, problem-solving and decision-making skills.
  • Strong knowledge troubleshooting Layer 1, Layer 2 and Layer 3 design and troubleshooting.
  • Extensive knowledge of command-and-control systems, voice recording systems and hoot n holler/Intercom networks.
  • Experience with NICE voice recording systems.
  • Experience with voice recording regulatory requirements and audio surveillance/testing/reporting systems.
  • Experience with Cisco CUCM preferred.
  • Strong written and verbal communications skills.
  • A minimum of five years of related experience administering and supporting telecommunications systems required.
  • Advanced understanding of Cisco unified platform offerings including Call Manager, Unity Connection & Expressway and British Telecom Trader Voice equipment.
  • Familiarity with a variety of telecommunications systems/manufacturers, concepts, practices and procedures that promote creative and open-minded problem solving.
  • Ability to learn new technologies/applications quickly and integrate them with existing configurations.
  • Excellent Project management and organizational skills – ability to prioritize and balance workload.
  • Exceptional interpersonal skills – ability to effectively communicate with other associates and negotiate with vendors to accomplish work responsibilities and objectives.
  • Ability to work independently with minimal supervision.

 

 

 

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