2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Customer Insights Analyst

This job posting is no longer active.

Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 241819
Date Posted: Aug 10, 2022
Job: Marketing

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Job Description


Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities: Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.


Assist with the implementation of a diverse set of projects, including (a) customer satisfaction measurement, tracking and benchmarking, (b) image and brand equity research, (c) needs-based market segmentation, (d) new product and service concept testing and demand forecasting, (e) customer assessment of products and services, (f) ad and copy testing, (g) communications and issues management research, and (h) industry assessment. Many of the projects will require use of licensed on-line survey tools. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


  • Executes research projects and assists with identifying strategic and tactical insights as they relate to research and business objectives. Execution of market research will include use of on-line survey tools including survey programming and data analysis. (60%)
  • Assists with developing and providing timely and actionable research findings to internal clients. (20%)
  • Assists Senior Market Research Analysts with planning, execution and analysis quantitative and qualitative research projects. (20%)


Position will work across multiple departments to execute and assist with the development, analysis and provision of multiple research projects



  • Education: Bachelor's degree required in customer insights, market research, marketing, statistics, economics, psychology or computer science or other applicable field of study.
  • Experience: Minimum 2 - 5 years or equivalent in customer insights, marketing research or data analysis.
  • Analytical Abilities, Proven ability to execute research, extrapolate and integrate data, extract insights and draw conclusions, and develop clear, concise reports.
  • Communication Skills: Ability to use customer insights, research and data analysis to help develop conclusions and actionable recommendations. Good oral and written communication skills.


  • Master's degree in Business Administration, Market Research or Marketing.
  • Programming and project management skills using on-line survey tools (e.g., Qualtrics)




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